Just because your phones “work,” doesn't mean they're giving you all the value and convenience you deserve. Your phone system should be able to connect you with your teammates and patients in the most efficient way possible and create a pleasant user experience. If you’re settling for just a “good connection” because you think it’s more affordable, think again.
That's why we love our partner, Mango Voice. With Mango Voice's phone system, you don’t have to settle for anything. You’ll get many high-value features and integrations. And you can often even save hundreds of dollars a month to switch.
Here are just some of the features we love about Mango Voice.
1. Live Call Analytics
Live call analytics is a feature that you don’t want to miss out on. While scheduling patients, you can get real-time information on them. This can save you a lot of trouble from scheduling someone that has missed more than a few appointments.
Live call analytics will provide you with all the necessary information to make your phone call go smoothly and be time-efficient. You won’t have to worry about waiting for someone else to get you the patient’s records to continue with your call. Don’t spend your time searching for records when you can be making twice as many calls and seeing patients at that same time.
2. Call Recording
Call recording allows you to record any phone conversation you have. This is necessary for improving customer service and liability reasons. If your phone system doesn’t have the call recording feature, you’ll want to consider switching over to Mango Voice. One of the best ways to improve your patient experience is seeing or hearing firsthand where you and your dental team need help.
By listening back to phone calls, you can get a sense of your dental team’s strengths and weaknesses. Not everyone is a great customer service representative, and others are better at convincing patients to get the treatment they need. And by listening back to phone call recordings as a team, you can learn from each other and grow.
3. Unlimited Lines
Having unlimited phone lines is a necessity for dental practices. We all know the struggle of having to put patients on hold for longer than you’d like to admit.
With unlimited lines, you and your dental team can make calls simultaneously and answer calls when you’re busy on another line. This will save you both time and the appearance of an unorganized practice.
4. Voicemail to Email
With Mango Voice, you can enable the voicemail to email feature where you can get your voicemails transcribed for you.
It’s a lot easier to read a message than to take the time to listen and try to hear everything correctly. The voicemail to email integration allows you to accurately read your messages and call back patients when it is most convenient for you.
Are you ready to get the best connection at the best prices?
Mango Voice is hands down the best “bang for your buck.” They have different payment plans so you can choose the one that is right for you. You can even choose if you’d like to pay monthly or annually.
With endless integrations like unlimited calling, multi-location, the mobile app, call recording, call analytics and so much more, there’s no going wrong with Mango Voice.
Check out their dental practice phone deal to make the switch today.