Course Description:

It’s no longer good enough to simply meet patient expectations. Patients who are merely satisfied with a service will remain flexible, but will switch doctors and medical groups after only one bad experience. It’s, therefore, more important to create exceptional patient experiences – a story that they can share with their friends and family.

Course Objectives:

  • Learn benefits of creating extraordinary patient experiences
  • ​Learn tips to ensure high scores on patient satisfaction surveys

Author Bio:

Barbara Khozam is an international recognized speaker and trainer having delivered over 1700 presentation to 75,000 people in 11 countries. Barbara is one of only two women in the world to have achieved both the CSP® (Certified Speaking Professional™) designation from the National Speaker’s Association and the Accredited Speaker designation from Toastmaster’s International.

Apply to speak for Dentistry's Got Talent HERE

 

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