Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
This allows you to make a call directly from a computer, a VoIP phone, or other data-driven devices. While there are many advantages to switching to a VoIP based phone system, you still may have some doubts.
Landlines are far less reliable and flexible as a VoIP phone system. If you want to increase patient engagement and communication, you should switch from a landline to a VoIP system.
There is a limit on the number of calls you can handle.
With a landline phone system, there is a limit on the number of phone calls you can make. Companies with traditional landlines miss up to 20 percent of calls due to busy signals and voicemails.
This is a huge potential downfall for any growing business, especially for a dental practice where communication with patients is everything.
Patients will likely look elsewhere for oral care if they can’t contact your practice. Not to mention the limited availability you have with a landline.
Your business can only grow as far as your landline goes. This is not ideal in a technological-advanced world. You should be able to connect with your patients and staff, no matter where you are.
Patients won’t recognize the number.
With landlines, outbound calls can’t use caller ID. This is detrimental to your dental business. If your patients can’t tell who is calling, they are more than likely to send you to voicemail.
This makes it difficult to schedule appointments, and it makes your practice look unprofessional.
Rollover lines are used with traditional landlines to help businesses handle more than one phone call at a time. The concept with rollover lines is that one landline can only handle one call, so any additional calls would roll over to the next line.
This means more wait-time for your patients. Again, making your patients wait on another line can come off as unprofessional. Patients want convenience, especially when it comes to scheduling appointments. By integrating a VoIP phone system into your practice, you are giving your patients the most efficient, easy, and convenient experience possible.
You have to pay extra for call recording.
Call recording is a great feature to upgrade your business. It allows you to:
- Manage your office communications
- Ensure your staff uses the appropriate sales techniques and is both polite and respectful on calls
- Improve your patient experience by knowing what your team members are communicating to your patients
- Resolve customer complaints quickly and efficiently.
However, that doesn’t mean you should have to pay extra to get these features. You could potentially spend thousands to offer the same features and functions that VoIP offers virtually free.
With VoIP, there are no equipment costs or additional costs for features. It is only around $5-10k for the entire system plus IT maintenance disappears.
Are you ready to switch from a landline to a VoIP phone system?
Mango Voice has created the best VoIP phone system complete with all of the features listed above. With our hybrid VoIP conversion solution, you can quickly and easily upgrade to VoIP.
Provide the best for your patients with a phone system that can record phone calls, store voicemail, and track phone records with all of the features included with a Mango Voice business phone system.