While digital practice management offers many opportunities, one downside is it requires us to take on other responsibilities: planning, managing, and ensuring the security of technology systems. It’s hard enough to run a practice without having to take on yet another responsibility—and one we don’t learn about in dental school. Fortunately, with the right partner, the downsides of integrating technology into your practice begin to disappear.
There are a million IT companies out there, though, and we know how hard it can be to find one that does the job right. It’s even hard to know what questions to ask of an IT company for some practice owners. If you’re looking for an IT partner to help your practice, here’s everything you need to know to make an informed decision.
What to Look for in an IT Partner
We’re all looking for an IT partner that can get the job done right. So what qualities does an IT company have that ensure they’ll get the job done right?
First, a good IT company must be reliable. They need to provide good service and have our business goals in mind. We need to be able to trust them to make recommendations in our best interests and not just try to sell us the newest gadgets and equipment if we don’t need it.
Second, the right IT company also has scalability. While we might never scale to Amazon levels, having an IT company that can scale with us as we grow our practices is critical. Having a talented or tech-minded friend or relative, they can quickly become overwhelmed. Even small, mom-and-pop IT companies can get overwhelmed quickly. No matter how good they are—and many are good—there’s often just not enough people to handle the workload of a growing practice.
Third, they must know your business. The right IT partner knows the dental business, not just the IT business. There’s IT, and then there’s dental IT. As dental professionals, we have different requirements, needs, and pain points than other industries. We have different responsibilities and process different information. Your IT partner must know and keep up with dental IT.
Why the Right IT Company Can Help You Grow Your Practice
A service-oriented, scalable, IT company with dental experience can actually help you grow your practice.
Specifically, an IT company that puts your wants and needs first will make it so you can focus on patient care and running your practice. If something goes wrong—and technology often does experience issues—one phone call or email is all you need to turn your attention back to caring for patients. Moreover, you can rest assured that you will only spend money on equipment you need and are not being sold expensive technology that doesn’t advance your practice.
Additionally, an IT company that can scale with you will support you as you get more patients, take on more associates, welcome new partners, or open new locations. You won’t have to worry about finding replacement IT companies and then struggle through the learning curve of getting them up to speed.
Finally, Dental IT has much different software than Finance IT or Retail IT. With a company that understands Dental IT, you will have the right information at your fingertips and the support you need to make sure it all runs smoothly.
Together, you will have the hardware and software you need with the scalability to grow alongside you.
How Legend NT Can Help Your Practice Grow
We know how important it is to find the right IT partner for your practice. That’s why we’re so excited to partner with Legend NT, IT specialists in the fields of dentistry and healthcare. If you want a simple solution to dental practice IT needs, our new partner Legend IT can handle anything that comes your way.
When we were looking for IT companies to partner with, Legend NT stood out because they checked all the boxes for being an ideal IT partner for dental practices.
They are committed to putting your needs first. They will do a free on-site assessment of your IT equipment so you know exactly where you stand before moving forward. And they will beat other companies’ prices and even throw in three months of a service plan for free. The service plan includes on-site and off-site backups, remote support, and more.
They are also fully scalable—serving more than 500 dental clients and offices all over the United States. They make sure they have enough hands on deck to take care of clients without putting anyone on the backburner. And they work after hours, on weekends, and all through the night without charging any additional fees. In fact, the longest they’ve taken to get a server back up and running was four hours. And they have references from well over 100 references doctors they can send to you to assure you that they are the real deal.
Does Your IT Company Help You Grow?
If your IT company doesn’t have good service, scalability, and experience in dental IT, chances are they cannot help you grow your practice.
That’s where our Legend NT can help. In fact, Ian Lynch, the founder of Legend NT, took some time to sit down with our own Dr. Glenn Vo to talk about all of the things his IT company does to help dental practices. You can watch the full video here.
And if you’re ready to partner with the right IT company, book an on-site consultation with Legend NT today.