Choosing the right technology can be one of the most frustrating parts of starting or improving a dental practice. Dental practices have many unique technology needs that other businesses don’t have to worry about.
Keeping up with all the dental technology we use to improve patient experience and procedure results is a lot of work in and of itself. But we also need to have the right business technology in place, such as computers and phone systems. What more, we have heightened security requirements because we handle protected health information.
That’s why finding trusted technology partners like Dental Hub 360 partner Mango Voice can be so helpful. In fact, Dental Hub 360’s cofounder Glenn Vo has been a happy customer of Mango Voice for quite some time before we partnered with Mango Voice to bring a special deal to Dental Hub 360.
Here’s how to find the best phone provider for your dental practice.
Your phone systems should be built for dental practices.
Dental practices are unique not only in security but also in how we operate. For example, we have practice management software that is much more robust than typical client management software. Additionally, we have team members on the phone all day long who could be taking care of other important practice tasks. The more efficient those calls go, the more time of theirs we can free up to handle other important tasks.
Phone companies that integrate with practice management software can save team members several steps when patients call the office. Your electronic records systems and phone systems will work together so team members know if callers have unscheduled treatments, upcoming appointments, and more, even before they pick up the phone. Dental Hub 360 partner Mango Voice offers seamless integration into popular practice management software.
Your phone company should provide quality phone calls and helpful features.
VoIP phone systems operate using the internet instead of traditional landline copper wires. Operating over the internet allows VoIP phone companies like Mango Voice the ability to add many features traditional landlines cannot. For example, here’s a list of some of Mango Voice’s features:
- Mobility: Android and iOS App
- Drag & Drop Simple User Interface
- Redundancy: Increase Uptime and Reliability
- Practice Management Software Integration
- Reports & Analytics
- Visual Dial-Plan
- Auto Attendant
- Voicemail to Email
- Fax to Email
- Call Recording
- Schedule-Based Call Routing
- Music on Hold
- Advertising Tracking
- Intercom Paging
- Ring Groups
- And more!
Those features simply are unheard of with traditional landline phone systems. But one of the downsides of some VoIP phone systems has been call quality. It has impacted most VoIP companies because they transmit data long distances over the internet. If the signal has to travel very long distances between your server and your phone company’s data centers, your call quality can suffer.
Mango Voice learned they could ensure consistently high quality for calls by opening data centers throughout the United States. They now have five data centers across the United States and assign each client to the closest data center to mitigate any long-distance signal traveling, which mitigates voice quality issues.
Your phones should work all the time.
When we can’t get calls, we lose money. It’s that simple. In other words, while all the fancy features of VoIP phone systems are nice, the one feature we really need for our practices is for our phones to work.
Like voice quality issues, however, the ability for VoIP phone companies to easily add features has caused reliability issues. Specifically, if VoIP phone companies’ systems become overworked, some of their clients’ phones will stop working. This is a big problem when VoIP companies add features and experience high growth at the same time.
Mango Voice learned this lesson the hard way when it went through a period of tremendous growth. Their systems got overworked. So they brought in a chief technology officer who previously worked with a large Fortune 500 company and designed a new, fully scalable system that can process hundreds of millions of calls a second and have built-in redundancies to ensure your systems will work.
What do you look for in a phone system?
Having a reliable phone system that is designed to work seamlessly with dental practices is more than just a convenience. It can make your practice easier to run and more profitable. That’s why we partnered with Mango Voice. Their systems are designed to work with dental practices. They have set up their systems to overcome quality and reliability issues. And they have features that helps your team increase productivity and efficiency.
Even better, while Mango Voice is a tremendous value in general, as part of our partnership they have offered a special Dental Hub 360 telephone system deal.