When running a business, communicating effectively with your team members is essential. If you don’t have the best communication skills within your team, your practice will end up paying the price.
Your office will run much smoother if everyone is on the same page. Your patients will notice a disorderly team and will feel less sure of the quality of your practice. You’ll end up sacrificing your practice’s reputation because you didn’t take some time to optimize communication within your dental staff.
That’s why it’s important to choose a phone system that is reliable, secure, and built with your business and staff in mind. If your phone is too complex or clunky, it can slow you down and make communication difficult. Stay up to date with the latest technologies and tools to ensure your dental team is optimizing communication.
Link all of your offices together.
When all your offices are linked together, you can effectively communicate with your staff members. Every team member should be reachable and at one another’s disposal in case of any issues.
Every team member has their own responsibilities, but that doesn’t mean they aren’t human. There will likely be times where there is a staffing issue or technology malfunction and every office needs to be able to connect at the drop of a dime.
Your team should be able to communicate with each other in case of an emergency. If your dental practice doesn’t have these abilities, the well-being of both your staff and patients is at stake.
Luckily, with our partner Mango Voice, you have the option to use Multi-office – the ability to connect multiple offices. This will allow you to fix any staffing issues. Being able to communicate with your staff is one of the most important aspects of a business, so a secure phone system that can link all of your offices together will ensure clarity and ease throughout your office. No more scheduling mix-ups, or information errors.
Respond quickly to any missed calls.
You can’t always be available to answer every work call you get, but that doesn’t mean you should be unaware of missed calls.
A dental practice’s connection to their clients is through a phone. Voicemails must be listened to and responded to within a reasonable time.
Oftentimes, some voicemails go unnoticed and are discarded or someone deletes them thinking they were addressed. This is not the best representation of your office and communication skills.
With Mango Voice Mobile and Desktop App, you can receive text or email notifications instantly. This makes it easy to respond to team members at your earliest convenience
It’s hard to ignore notifications on your phone, which is great when someone is trying to get a hold of you. By having a missed call notification, you won’t forget to call people back.
Communicate using both phone calls and group texts.
It's easier to communicate with groups via text, so don’t limit yourself to only phone calls. Text messaging has become the forefront of communication. It is much easier to quickly send a text message than try to schedule a time for a meeting that works with everyone.
Not only is it more efficient to be able to send text messages, but by staying up to date with your means of communication, you are building a reputation of value to your patients.
It is important to be able to separate your business life from your personal life, and that’s why having a phone dedicated to your business endeavors is important. But that doesn’t mean you should be virtually unavailable when your staff is trying to reach you. A phone call might be too intrusive when you’re on your day off, but with Mango Voice’s Mobile App, you can send a quick text message instead.
How efficient is your communication with your staff?
If you can’t honestly say your communication skills with your staff are the best they can be, consider upgrading your phone system.
With our partner, Mango Voice, you don’t have to worry about missed calls, staffing issues or emergencies because with their Mobile App, connecting with your team is as easy as ever. Mango Voice has a cloud-based business phone system designed to ensure you have a safe, secure, reliable phone system to connect you to both your patients and staff.
Give us a call to learn more. Be sure to mention this article when you call to receive FREE executive phones when you sign up for a qualified Mango Voice subscription, too.