Behind The Smiles: With Dr. Gina Dorfman
Join Dr. Gina Dorfman as she interviews some of the greatest minds in dentistry. From background stories to practice management and clinical topics, you’ll listen to valuable insights from the people who are doing extraordinary things in dentistry. This podcast is brought to you by YAPI, a paperless dental software company. Learn more at yapiapp.com.
In this week's episode, Debra Engelhardt-Nash joins us to talk about some amazing communication techniques and skills that will help you to gain patients, motivate your team, and reactivate patients in re-opening your practice.
Debra brings a human touch and compassion, as well as intelligent communication skills to the dentistry field. This episode includes practical, well-vetted tips from how to train your front office staff, to how to improve your communication as the dentist with your patients, to the big question we are all asking ourselves...how are we keeping our hygiene schedule full and our 2020 successful in September of this year?
In this episode of Behind The Smiles, our guest Christine Hammond joins Dr. Gina to talk about Christine's experience working as a dental scheduling coordinator for seven and a half years, as well as working for YAPI for two years. Christine clearly has a lot of experience working in the dental office and outside of the dental office to provide solutions for dentists and their teams.
Christine talks about how the little details matter in a dental office, strategies to gain online reviews, and how to avoid broken appointments and communicate with patients.
In today's episode, Dr. Vilas Sastry of teledentistry.com joins us to talk about the problems that teledentistry solves for you and your team, combats "no shows," & creates a more productive schedule in your office.
You can find Dr. Vilas Sastry and more about teledentistry by going here.
In this episode of Behind The Smiles, Dr. Ashley Joves of Smile & Co. joins us to talk about being authentic, humanizing social media, and communicating clearly with your team. In this honest and vulnerable episode, Dr. Ashley Joves talks about expressing gratitude towards your team, and that we are enough, as human beings and as dentists.
You can find Dr. Ashley Joves' practice, Smile & Co., here: https://smileandcompany.com
This week on Behind The Smiles, Dawn Kulongowski, DDS, joins us to talk about how 15 minutes of meditation a day is scientifically proven to change your life and your business, her journey in combining dentistry with mindfulness, and how to create the world and practice you want to see.
You can learn more about Dawn here, on "The Peaceful Practice" website: http://www.peacefulpractice.com
You can find Dawn's podcast here:
You can find Dawn's "Mindfulness For Professionals" Facebook group here:
Welcome back to Behind The Smiles! Jennifer Peace of Prosperity Dental Solutions joins us this week. Jennifer has worked in the business of dentistry for 24 years and uses her gifts and experience to offer unique, integrative coaching. In this episode, she shares with us how to:
1.) Identify what kind of leader you are
2.) Accentuate your strengths
3.) Work with a team that compliments you well
To learn more about Jennifer and the work that she does, visit her website: https://prosperitydentalsolutions.com
In this week's episode of Behind The Smiles, Dr. Gina Dorfman interviews her friend, fellow female dentist, and founder of "She Grows Her Practice," Dr. Cyndi Blalock. The two talk about balancing your job as a dentist with your job as a mom, giving yourself grace in the process, being present in every scenario, and taking the risk of investing in your team. They also talk about how uplifting another female dentist will in turn uplift yourself, and the amazing support in doing that in"She Grows Her Practice."
The link to Cyndi's dental practice: https://www.cardinaldentist.com/meet-the-doctors/
A video about "She Grows Her Practice": https://vimeo.com/284237877
In the time of crisis, our teams need strong leaders. Lead your team with a plan, not panic.
Dr. Gina Dorfman had the opportunity to interview Rachel Teel Wall of Inspired Hygiene. This is a very insightful interview in which Rachel shares her Five-Step Relaunch Plan.
1. Clinical Safety Plan
2. Scheduling Plan
3. Communication Plan
4. Financial Plan
5. Clinical Care and Diagnostic Plan
Please listen as you make plans to reopen your offices. Create a written protocol to get your team on the same page about your expectations. Spell out what measures you will be taking to keep everyone safe. Share any research or references that you are basing your plan on.
You can connect with Rachel directly by emailing her at email@example.com!
Inspired Hygiene Website link: https://www.inspiredhygiene.com/why-inspired-hygiene/
In this episode of Behind The Smiles, Dr. Gina Dorfman interviews the Sleep Apnea Queen herself and second-time guest, Dr. Erin Elliott. She's a member of the ADA, as well as the American Academy of Sleep Medicine, and the American Academy of Dental Sleep Medicine. Dr. Erin Elliott shares her journey in dentistry with us, how she balances being a dentist with being a mom without succumbing to "mom guilt," how to embrace your unique calling as a dentist, and much more.
- You learn more about Dr. Erin Elliott here: https://erinelliottdds.com/about
- You can sign up for one of Dr. Erin Elliott's live events here: https://www.eventbrite.com/o/dr-erin-elliott-9053808104
- And just for kicks, here is Dr. Erin Elliott's original dental sketch, "The Queen of Good Air: https://www.youtube.com/watch?v=rtYqXfR21Z8
This week on Behind The Smiles, Dr. Gina Dorfman interviews good friend and colleague, Dr. Mona Patel. The two talk about the importance of setting boundaries in your business (as well as in every other aspect of life), Dr. Mona's outlook on COVID-19, and how we can work smarter, not harder, to do our best to recover our team and practice quickly once things are back to normal. Dr. Mona also shares some excellent book recommendations with us, which we share some links to below.
You can find Dr. Mona Patel here: https://www.monapateldmd.com/about/dr-mona-patel/
Book Recommendation #1: "Stress Less, Accomplish More" by Emily Fletcher: https://www.amazon.com/dp/B078QY5LFW/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
Book Recommendation #2: "Game Changer" by David McAdams: https://www.amazon.com/dp/B00DX5X984/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
Welcome back to another episode of Behind The Smiles! On this episode, Dr. Gina Dorfman interviews good friend and colleague, Dr. Tim Rauch, about how we can use teledentistry not only to help triage emergencies, create extra income, and provide continuity of care to our patients. They also talk about how we can still use this technology when we get back to normal with out practices, and why in some cases, treating patients through teledentistry can create more trust than in person.
The two also talk about dental marketing and Dr. Tim's business, "Dental Authority Marketing," which you can find here: https://www.dentalauthoritymarketing.com/am-tim-rauch
On this episode of Behind The Smiles, Dr. Marty Jablow from New Jersey joins us to talk about how our practices are being affected by COVID-19, providers decisions on what's right versus wrong, why selling is not appropriate right now, and more.
You can find Dr. Marty Jablow here: https://www.dentallearning.net/authors/marty-jablow
Welcome back to Behind The Smiles! In this episode we talk to Dr. Arash Hakahaim, dentist and owner of Dentulu, a teledentistry company that allows you to take care of your patients virtually during times of crisis (such as now during the COVID-19 shutdown). Amazingly it is fully HIPAA compliant! Teledentistry can be a solution for you and your practice during this time, as well as helping a lot of patients who cannot see their normal dentists.
Here's a link to Dentulu website: https://www.dentulu.com/how-it-works-for-dentists/
The bad boy of Dental Facebook Groups sits down with Dr. Gina Dorfman to talk about his new presentation "The Chamfered Psyche," the stigma of depression and suicide in dentistry, losing his father at a young age, and the vivid dream that he'd give everything he owns to see come true.
Plus, Josh name drops as he remembers some guys (and ladies), shares the hottest of takes, and reveals his soft side.
This pod was our first ever double-header episode, but despite the first strike, it ended up being a home run.
Check out Pearls for Your Practice!
This unique cross-over episode of Behind The Smiles equips you with solid advice on how to proceed with your practice and patient engagement during a time when your practice needs to shut down. Good leadership is essential during this time. In this episode, Dr. Gina Dorfman, Sandy Pardue, and Michael Arias answer questions such as, "How do you deal with patients who do not want to reschedule, and say will call you when they are ready?"
Welcome back to Behind the Smiles with your host, Dr. Gina Dorfman! Today's episode is a cross-over episode with Dr. Chris Phelps and the Dental Slang podcast. In this episode, Dr. Gina Dorfman talks about her career development as a dentist: from starting her first practice from scratch to becoming a co-founder of a dental software company, YAPI. She also shares her biggest challenges and successes as a dentist and shares her perspective on how those two are intertwined. Other topics include communicating effectively with your patients, what they are thinking while they are at your dental office, and the effects of GroupThink on your practice. We have the feeling that you will leave with a lot of insight that will empower you in your dental journey. Feel free to share this episode with a dental friend (or, just a plain old friend!) if you think he or she may benefit as well!
Dr. Chris Phelps Dental slang Podcast link: https://podcasts.apple.com/us/podcast/dental-slang-with-dr-christopher-phelps-and-dr-jodi-danna/id1480240307
In this unique cross-over episode of Behind The Smiles and the Relentless Dentist podcast, Dr. Gina Dorfman and Dr. David Maloley share stories of their journeys in dentistry, the reality of why we make decisions, and tips for successfully delegating work in our dental practices.
In this episode of Behind The Smiles, Dr. Gina Dorfman chats with YAPI's own Marketing expert and Dentistry for Kids and Adult's patient, Ian Young. Ian has been a patient of multiple dentists in his lifetime and imparts some wisdom on what can make a patient feel uncomfortable v. comfortable, why automation is convenient for a patient, and much more.
This episode is the first of our new series, "Patient Point of View," in which once a month, Dr. Gina Dorfman interviews dental patients of different demographics. We hope to give dentists who are listening in a look into the wants, needs, and emotions their patients are having in the chair to know how to better serve those patients.
A link to Ian's blog articles: https://yapiapp.com/author/ian_young/
In this episode of Behind the Smiles, Dr. Gina Dorfman interviews engineer expert and good friend, Rohit Garg. Rohit is the co-founder of Practice Numbers, which is a business management software that tracks metrics in order to drastically increase productivity and revenue generation in your office. In this episode, we talk about why metrics are important and how to use them to grow your business, translating your goals to your staff to increase productivity, and being practical with measuring certain costs.
Practice Numbers website: https://www.practicenumbers.com/
In this episode of Behind The Smiles, Dr. Gina Dorfman sits with Dr. Steven Mautner to talk pet peeves of dental marketing, increasing your case acceptance, policies on using cell phones in the dental office, and how to handle online reviews.
Dr. Steven Mautner, D.D.S. established his practice in Margate, Florida in 1991, and has been crushing it ever since. He doesn't sweat the small (or big) stuff, and encourages you to do the same in your practice.
Dr. Mautner's website: http://sgmdds.com/index.php?lang=en