Behind The Smiles: With Dr. Gina Dorfman

February 22, 2019 | 0

Behind The Smiles: With Dr. Gina Dorfman

Join Dr. Gina Dorfman as she interviews some of the greatest minds in dentistry. From background stories to practice management and clinical topics, you’ll listen to valuable insights from the people who are doing extraordinary things in dentistry. This podcast is brought to you by YAPI, a paperless dental software company. Learn more at yapiapp.com.


Practice with Purpose

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In this week's episode, Debra Engelhardt-Nash joins us to talk about some amazing communication techniques and skills that will help you to gain patients, motivate your team, and reactivate patients in re-opening your practice. 

Debra brings a human touch and compassion, as well as intelligent communication skills to the dentistry field. This episode includes practical, well-vetted tips from how to train your front office staff, to how to improve your communication as the dentist with your patients, to the big question we are all asking ourselves...how are we keeping our hygiene schedule full and our 2020 successful in September of this year?

Patient Point of View with Christine Hammond

Listen to Patient Point of View with Christine Hammond

In this episode of Behind The Smiles, our guest Christine Hammond joins Dr. Gina to talk about Christine's experience working as a dental scheduling coordinator for seven and a half years, as well as working for YAPI for two years. Christine clearly has a lot of experience working in the dental office and outside of the dental office to provide solutions for dentists and their teams. 

Christine talks about how the little details matter in a dental office, strategies to gain online reviews, and how to avoid broken appointments and communicate with patients. 

Solve Problems with Teledentistry with Dr. Vilas Sastry

Listen to Solve Problems with Teledentistry with Dr. Vilas Sastry

In today's episode, Dr. Vilas Sastry of teledentistry.com joins us to talk about the problems that teledentistry solves for you and your team, combats "no shows," & creates a more productive schedule in your office.

You can find Dr. Vilas Sastry and more about teledentistry by going here.


Turn Your Struggle Into Strength with Dr. Ashley Joves

Listen to Turn Your Struggle Into Strength with Dr. Ashley Joves

In this episode of Behind The Smiles, Dr. Ashley Joves of Smile & Co. joins us to talk about being authentic, humanizing social media, and communicating clearly with your team. In this honest and vulnerable episode, Dr. Ashley Joves talks about expressing gratitude towards your team, and that we are enough, as human beings and as dentists.

 
You can find Dr. Ashley Joves' practice, Smile & Co., here: https://smileandcompany.com 


The Meditative Dentist with Dawn Kulongowski

Listen to The Meditative Dentist with Dawn Kulongowski

This week on Behind The Smiles, Dawn Kulongowski, DDS, joins us to talk about how 15 minutes of meditation a day is scientifically proven to change your life and your business, her journey in combining dentistry with mindfulness, and how to create the world and practice you want to see.

You can learn more about Dawn here, on "The Peaceful Practice" website: http://www.peacefulpractice.com 

You can find Dawn's podcast here:
http://www.peacefulpractice.com/podcast/

You can find Dawn's "Mindfulness For Professionals" Facebook group here:
https://www.facebook.com/Mindfulness-For-Professionals-142660186340559/

Know And Work With Your Leadership Style with Jennifer Pearce

Listen to Know And Work With Your Leadership Style with Jennifer Pearce

Welcome back to Behind The Smiles! Jennifer Peace of Prosperity Dental Solutions joins us this week. Jennifer has worked in the business of dentistry for 24 years and uses her gifts and experience to offer unique, integrative coaching. In this episode, she shares with us how to:

1.) Identify what kind of leader you are
2.) Accentuate your strengths
3.) Work with a team that compliments you well

To learn more about Jennifer and the work that she does, visit her website: https://prosperitydentalsolutions.com



The Power of Female Dentists with Dr. Cyndi Blalock

Listen to The Power of Female Dentists with Dr. Cyndi Blalock

In this week's episode of Behind The Smiles, Dr. Gina Dorfman interviews her friend, fellow female dentist, and founder of "She Grows Her Practice," Dr. Cyndi Blalock. The two talk about balancing your job as a dentist with your job as a mom, giving yourself grace in the process, being present in every scenario, and taking the risk of investing in your team. They also talk about how uplifting another female dentist will in turn uplift yourself, and the amazing support in doing that in"She Grows Her Practice."

The link to Cyndi's dental practice: https://www.cardinaldentist.com/meet-the-doctors/ 

A video about "She Grows Her Practice": https://vimeo.com/284237877 


5 Essential Steps You Need To Reopen Your Practice with Rachel Wall

Listen to 5 Essential Steps You Need To Reopen Your Practice with Rachel Wall

In the time of crisis, our teams need strong leaders. Lead your team with a plan, not panic.

Dr. Gina Dorfman had the opportunity to interview Rachel Teel Wall of Inspired Hygiene. This is a very insightful interview in which Rachel shares her Five-Step Relaunch Plan.

1. Clinical Safety Plan

2. Scheduling Plan

3. Communication Plan

4. Financial Plan

5. Clinical Care and Diagnostic Plan

Please listen as you make plans to reopen your offices. Create a written protocol to get your team on the same page about your expectations. Spell out what measures you will be taking to keep everyone safe. Share any research or references that you are basing your plan on.


You can connect with Rachel directly by emailing her at rachel@inspiredhygiene.com!

Inspired Hygiene Website link: https://www.inspiredhygiene.com/why-inspired-hygiene/ 

Dental Life Advice with Dr. Erin Elliott

Listen to Dental Life Advice with Dr. Erin Elliott

In this episode of Behind The Smiles, Dr. Gina Dorfman interviews the Sleep Apnea Queen herself and second-time guest, Dr. Erin Elliott. She's a member of the ADA, as well as the American Academy of Sleep Medicine, and the American Academy of Dental Sleep Medicine. Dr. Erin Elliott shares her journey in dentistry with us, how she balances being a dentist with being a mom without succumbing to "mom guilt," how to embrace your unique calling as a dentist, and much more.

Work Smarter Not Harder with Dr. Mona Patel

Listen to Work Smarter Not Harder with Dr. Mona Patel

This week on Behind The Smiles, Dr. Gina Dorfman interviews good friend and colleague, Dr. Mona Patel. The two talk about the importance of setting boundaries in your business (as well as in every other aspect of life), Dr. Mona's outlook on COVID-19, and how we can work smarter, not harder, to do our best to recover our team and practice quickly once things are back to normal. Dr. Mona also shares some excellent book recommendations with us, which we share some links to below.


You can find Dr. Mona Patel here: https://www.monapateldmd.com/about/dr-mona-patel/

Book Recommendation #1: "Stress Less, Accomplish More" by Emily Fletcher: https://www.amazon.com/dp/B078QY5LFW/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

Book Recommendation #2: "Game Changer" by David McAdams: https://www.amazon.com/dp/B00DX5X984/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

Teledentistry Creates Wins with Dr. Tim Rauch

Listen to Teledentistry Creates Wins with Dr. Tim Rauch

Welcome back to another episode of Behind The Smiles! On this episode, Dr. Gina Dorfman interviews good friend and colleague, Dr. Tim Rauch, about how we can use teledentistry not only to help triage emergencies, create extra income, and provide continuity of care to our patients. They also talk about how we can still use this technology when we get back to normal with out practices, and why in some cases, treating patients through teledentistry can create more trust than in person.

The two also talk about dental marketing and Dr. Tim's business, "Dental Authority Marketing," which you can find here: https://www.dentalauthoritymarketing.com/am-tim-rauch 

Dentistry During a Crisis with Dr. Marty Jablow

Listen to Dentistry During a Crisis with Dr. Marty Jablow

On this episode of Behind The Smiles, Dr. Marty Jablow from New Jersey joins us to talk about how our practices are being affected by COVID-19, providers decisions on what's right versus wrong, why selling is not appropriate right now, and more.

You can find Dr. Marty Jablow here: https://www.dentallearning.net/authors/marty-jablow


Teledentistry Benefits and Solutions with Dr. Arash Hakhamian

Listen to Teledentistry Benefits and Solutions with Dr. Arash Hakhamian

Welcome back to Behind The Smiles! In this episode we talk to Dr. Arash Hakahaim, dentist and owner of Dentulu, a teledentistry company that allows you to take care of your patients virtually during times of crisis (such as now during the COVID-19 shutdown). Amazingly it is fully HIPAA compliant! Teledentistry can be a solution for you and your practice during this time, as well as helping a lot of patients who cannot see their normal dentists.

Here's a link to Dentulu website: https://www.dentulu.com/how-it-works-for-dentists/

Dr. Joshua Austin Bares It All

Listen to Dr. Joshua Austin Bares It All

The bad boy of Dental Facebook Groups sits down with Dr. Gina Dorfman to talk about his new presentation "The Chamfered Psyche," the stigma of depression and suicide in dentistry, losing his father at a young age, and the vivid dream that he'd give everything he owns to see come true.

Plus, Josh name drops as he remembers some guys (and ladies), shares the hottest of takes, and reveals his soft side.

This pod was our first ever double-header episode, but despite the first strike, it ended up being a home run.

Check out Pearls for Your Practice!
https://www.dentaleconomics.com/science-tech/article/14073401/pearls-for-your-practice

When Disaster Strikes: How to Handle Your Practice and Patient Engagement with Michael Arias and Sandy Pardue

Listen to When Disaster Strikes: How to Handle Your Practice and Patient Engagement with Michael Arias and Sandy Pardue

This unique cross-over episode of Behind The Smiles equips you with solid advice on how to proceed with your practice and patient engagement during a time when your practice needs to shut down. Good leadership is essential during this time. In this episode, Dr. Gina Dorfman, Sandy Pardue, and Michael Arias answer questions such as, "How do you deal with patients who do not want to reschedule, and say will call you when they are ready?" 


Challenges and Solutions in Dentistry with Dr. Chris Phelps

Listen to Challenges and Solutions in Dentistry with Dr. Chris Phelps

Welcome back to Behind the Smiles with your host, Dr. Gina Dorfman! Today's episode is a cross-over episode with Dr. Chris Phelps and the Dental Slang podcast. In this episode, Dr. Gina Dorfman talks about her career development as a dentist: from starting her first practice from scratch to becoming a co-founder of a dental software company, YAPI. She also shares her biggest challenges and successes as a dentist and shares her perspective on how those two are intertwined. Other topics include communicating effectively with your patients, what they are thinking while they are at your dental office, and the effects of GroupThink on your practice. We have the feeling that you will leave with a lot of insight that will empower you in your dental journey. Feel free to share this episode with a dental friend (or, just a plain old friend!) if you think he or she may benefit as well!

Dr. Chris Phelps Dental slang Podcast link: https://podcasts.apple.com/us/podcast/dental-slang-with-dr-christopher-phelps-and-dr-jodi-danna/id1480240307 

A Dentist's Journey to Making Decisions and Successful Delegation with Dr. David Maloley

Listen to A Dentist's Journey to Making Decisions and Successful Delegation with Dr. David Maloley

In this unique cross-over episode of Behind The Smiles and the Relentless Dentist podcast, Dr. Gina Dorfman and Dr. David Maloley share stories of their journeys in dentistry, the reality of why we make decisions, and tips for successfully delegating work in our dental practices. 

Patient Point of View with Ian Young

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In this episode of Behind The Smiles, Dr. Gina Dorfman chats with YAPI's own Marketing expert and Dentistry for Kids and Adult's patient, Ian Young. Ian has been a patient of multiple dentists in his lifetime and imparts some wisdom on what can make a patient feel uncomfortable v. comfortable, why automation is convenient for a patient, and much more.

This episode is the first of our new series, "Patient Point of View," in which once a month, Dr. Gina Dorfman interviews dental patients of different demographics. We hope to give dentists who are listening in a look into the wants, needs, and emotions their patients are having in the chair to know how to better serve those patients.

A link to Ian's blog articles: https://yapiapp.com/author/ian_young/ 

The Story is in the Numbers: Using Metrics to Grow Your Business with Rohit Garg

Listen to The Story is in the Numbers: Using Metrics to Grow Your Business with Rohit Garg

In this episode of Behind the Smiles, Dr. Gina Dorfman interviews engineer expert and good friend, Rohit Garg. Rohit is the co-founder of Practice Numbers, which is a business management software that tracks metrics in order to drastically increase productivity and revenue generation in your office. In this episode, we talk about why metrics are important and how to use them to grow your business, translating your goals to your staff to increase productivity, and being practical with measuring certain costs. 

Practice Numbers website: https://www.practicenumbers.com/ 


Cut The BS and Don't Take Yourself Too Seriously with Dr. Steven Mautner

Listen to Cut The BS and Don't Take Yourself Too Seriously with Dr. Steven Mautner

In this episode of Behind The Smiles, Dr. Gina Dorfman sits with Dr. Steven Mautner to talk pet peeves of dental marketing, increasing your case acceptance, policies on using cell phones in the dental office, and how to handle online reviews.

Dr. Steven Mautner, D.D.S. established his practice in Margate, Florida in 1991, and has been crushing it ever since. He doesn't sweat the small (or big) stuff, and encourages you to do the same in your practice.

Dr. Mautner's website: http://sgmdds.com/index.php?lang=en