Dental Drill Bits

May 13, 2018 | 0

2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

Listen to 2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.

2-13 Asking For Money...Healthily

Listen to 2-13 Asking For Money...Healthily

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us the proper workload split with front office staff, getting accurate insurance date before they deny something, so that--above of all--we can turn things around by asking patients and insurance for our money...healthily!

 

Sandy@ClassicPractice.com

1-800-928-9289

www.ClassicPractice.com

2-12 Front Office Dream Team: Receptionist

Listen to 2-12 Front Office Dream Team: Receptionist

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do you need to work the phones? What does a new patient letter look like? When should they be written? 😯 Grab a notepad and listen in as Sandy shares all this and more.

Sandy@ClassicPractice.com

1-800-928-9289

www.ClassicPractice.com

2-11 Sandy's Dream Schedule Part II

Listen to 2-11 Sandy's Dream Schedule Part II

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know.

 

Sandy@ClassicPractice.com 1-800-928-9289

2-10 Sandy's Dream Schedule Part I

Listen to 2-10 Sandy's Dream Schedule Part I

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisition, you can start working these systems into your practice now.

 

www.ClassicPractice.com 

2-9 Preventing Cancellations

Listen to 2-9 Preventing Cancellations

Who's picking up the phone when your practice is closed? Is your front desk demonstrably disappointed and surprised when patients call in to cancel? Sandy digs into these situations and more. Plus, she shares a super-simple secret to learn about broken appointments well before they happen.

2-8 📞 Phones: Your Most Important Piece of Equipment

Listen to 2-8 📞 Phones: Your Most Important Piece of Equipment

Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a pen and take notes as Sandy gives us actionable gems about how many times you should let it ring, empathetic tone of voice, and why being assigned to the phone is not a bad thing--at all!

2-7 Don't Be Afraid Of Your Team

Listen to 2-7 Don't Be Afraid Of Your Team

Richard and Sandy discover where dentists fail to take charge; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of your team. Listen now.

 

Sandy@ClassicPractice.com

2-6 Building Out Effective Systems

Listen to 2-6 Building Out Effective Systems

As Sandy continues showing the process of working with her and her team, she talks keeping a 'scoreboard', firing the wrong people the right way, and how she trains your team to build out (and sustain) new, effective systems!

 

Sandy@ClassicPractice.com

2-5 What To Do When Stress is Killing Your Practice

Listen to 2-5 What To Do When Stress is Killing Your Practice

Some of us have reached the point where we don't want more money; we want less stress! Sandy teaches us when it's right to hire a consultant (and when it's wrong). Having helped countless practices uproot deep-set problems, she also shares what it took to help one practice shake free of the stress caused by hurtful employees unwilling to change. Plus, what it's like to work with Sandy and her Classic Practices team.

2-4 Do Your Patients Understand Urgency?

Listen to 2-4 Do Your Patients Understand Urgency?

Last week Richard and Sandy discussed urgency with regard to team members. We now uncover the steps to take to maintain that same sense of urgency when communicating treatment plans to our patients. Sandy gives warnings about consistently mentioning a timeline, proper handoffs to team members, educating patients on the dangers of waiting, and more...

2-3 Does Your Team Understand Urgency?

Listen to 2-3 Does Your Team Understand Urgency?

Richard and Sandy jump into a conversation about urgency. With only a little urgency, we can fill dropped appointments faster, collect more overdue accounts, and reduce the amount of diagnosed treatment that goes unscheduled--plus, the simplest thing in the world your team could be doing now to get started.

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Take an online sample Wonderlic test now.

2-2 The Ultimate Morning Huddle

Listen to 2-2 The Ultimate Morning Huddle

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.

2-1 Meaningful, Consistent, Quality Team Meetings

Listen to 2-1 Meaningful, Consistent, Quality Team Meetings

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.

1-19 LocalMed Low-Down

Listen to 1-19 LocalMed Low-Down

We're huge fans and it's no secret. Make it easy for patients to create a relationship with you and build your retention utilizing this system! 

1-17 Drs. Taher Dhoon & Chris Green

Listen to 1-17 Drs. Taher Dhoon & Chris Green

Dr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 

1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry

Listen to 1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry

Dr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 

1-15 The Dental Survival Guide w/ Buckeye Dental Productions

Listen to 1-15 The Dental Survival Guide w/ Buckeye Dental Productions

Missy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!

1-14 Wonderist Agency at Voices of Dentistry

Listen to 1-14 Wonderist Agency at Voices of Dentistry

It's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 

1-18 3 Tips for Your Hygiene Department

Listen to 1-18 3 Tips for Your Hygiene Department

We sit down with Therese, a Classic Practice consultant, to discuss common concerns in the Hygiene Department in offices throughout the United States. 

Dental Drill Bits

Sandy Pardue and Dana Salisbury of Classic Practice Resources discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Dana has been in dentistry for over 15 years. She first entered the industry at the ripe old age of 18 years old selling a crown and bridge removal system. She left to go to college and worked part-time, moving to full-time after graduating from Southeastern Louisiana University with a degree in Marketing and almost a minor in Math (but she barely remembers how to reduce fractions nowadays). Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.