The Raving Patients Podcast

March 19, 2018 | 0

The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reputation Doctor himself, Dr. Leonard Tau!

Episode 52 - Say Goodbye to Delta

Listen to Episode 52 - Say Goodbye to Delta

On this episode of the Raving Patients Podcast, Len sits down with Susan Leckowicz and Russell Mann to discuss the decisions to leave a large dental insurance company.


Takeaways from this episode include:

1. Making the decision to leave PPOs or reduce your dependence on them.  Knowing your patient numbers. 

2. Having the right mindset, and verbal skills for the Dr. and the team to explain the change to the patients and have payment options.

3. Strategy to become more profitable, creating a membership plan, and creating the "Raving Patient" experience.

4. A marketing strategy, plan and tracking conversion and case agreement, is critical, to replace the patients who will leave and to start doing the type of dentistry you really want to focus on.


Dr. Russell Mann graduated from the University of Texas in Houston and has been in private practice for the past 25 years in Manchester, NH.  He has 5 team members, works 3.5 days per week and takes 4 weeks off per year. In 2015 he left Delta Dental after creating a plan with Susan Leckowicz, has never been happier.  He enjoys spending time, with his wife Kelly, children, grandchild, and the Whiskey brothers, his 3 toy poodles.  He is an avid bass fisherman and maintains a very large salt water fish tank in his office.


Susan Leckowicz is the CEO of Dental Coaches, she has been in dentistry since the age of 14.  She started assisting in her father's practice, practiced dental hygiene for over 20 years and for the past 12 years has been coaching dentists and teams to grow their bottom line, while working smarter and not harder.  In her spare time she loves yoga,  the outdoors especially the beach and fishing.

Episode 51 - Using Video Marketing to Drive Brand Awareness & Public Perception

Listen to Episode 51 - Using Video Marketing to Drive Brand Awareness & Public Perception

Cofounder and Chief Revenue Officer at Get Practice Growth, Pete Johnson, joins us on Raving Patients Podcast to discuss different video & digital marketing strategies aimed at driving brand awareness and influencing public perception in a positive way. From the types of videos to create, to where those videos should live, and everything else in between. Pete will also discuss software solutions Dental Practices should consider deploying in order to ensure marketing dollars are spent wisely on and on the channels with the best ROI.


Takeaways from this episode include: 

1) Why is video the most effective medium when delivering messaging to your audience?


2) How should I be using video to reinforce extra safety precautions my practice is taking?


3) Where should video content live and be distributed to maximize exposure?


4) Custom Websites vs Semi Custom Websites... what is the difference and why does it matter?


Pete Johnson is an entrepreneur, video marketing expert, and professional storyteller. He has spent most of his career in sales and marketing, with the last 7 of those years specifically focused on the dental industry. In early 2018, Johnson cofounded Get Practice Growth, and set out to disrupt the dental industry. His company focuses on using proven video marketing strategies & leveraging software to help practices communicate their stories effectively, earn their patients’ trust, and generate (as well as verify) the revenue generated by their marketing efforts.

Episode 50 - The Dental Diaries

Listen to Episode 50 - The Dental Diaries

On this Facebook Live series converted into a podcast, Len sits down with Jessica Emery to discuss how she created a 100% FFS practice from scratch, & how marketing has been essential in keeping the practice running. 


Topics covered in this episode include:

1) 100% FFS practice in heavily saturated area of Chicago, making over 7 figures

2) Importance of social media marketing

3) Content Creation

4) Juggling it all (being a mom, being the breadwinner in the family, working full time, managing multiple businesses)


Dr. Jessica Emery is a wife, mother to 3 young kiddos, a daughter, a sister & an aunt! She was born in Massachusetts, but now lives in Chicago! She is the owner of several companies including Sugar Fix Dental Loft, Dental Soiree, Soiree Stock, White Haute Teeth. She also has Instagram accounts that she runs for those businesses, as well as Dr. Jessica Emery and Dental Girl Gang. Sugar Fix Dental Loft is a 100% Fee-For-Service dental practice that she opened from the ground-up over 12 years ago. White Haute Teeth is a whitening bar that offers flights of white! Dr. Jessica Emery is her personal space where she shares all about her life, dentistry, travel, fashion, etc. dental soiree is her dental digital marketing company. They specialize in content creation unlike any other company out there!  Her final business is Soiree Stock- a place that they’ve created beautifully styled stock photos for dentists as well as hashtags & captions. She also has 2 podcasts:  The Dental Diaries and Dentists Get Social!

Episode 49 - Streamlining Payment Processing in Your Practice

Listen to Episode 49 - Streamlining Payment Processing in Your Practice
On this Facebook Live series converted into a podcast, Len sits down with Zak Allmand to discuss solutions for dental offices to minimize their costs and maximize their collections. They also cover how you can provide contactless payment solutions to overcome desk hurdles that we encounter at dental offices.
Topics discussed in this episode include:
1. Contactless payments
2. Text to pay options to maximize patient flow through the office
3. Reducing your monthly fees by combining services
Dr. Allmand graduated from Indiana University Dental School in 2005.  Post-graduation, heserved our country in the United States Air Force for 5 years, deploying to Afghanistan in support of Operation Enduring Freedom.  After fulfilling his service, he purchased his first dental practice, where he quickly realized that there was much more to running a successful practice than merely being a good clinician.    Through his journey of overhead control, he formed Apex Payment Solutions as a means to educate and assist his colleagues by helping them control their overhead costs, give them reassurance of fair pricing, and provide secure technology that reduces the risk of credit card processing. By providing these services Apex has helped over 600 dental practices take back control of their expenses and grow their profitability.   At Apex Payment Solutions, our goal is to remove these stresses, so health care professionals can return their focus to what is truly important; caring for their patients

Episode 48 - Dr. Checklist vs. The Coronavirus

Listen to Episode 48 - Dr. Checklist vs. The Coronavirus

On this Facebook Live series converted into a podcast, Len sits down with William Moorhead to discuss how to error proof the dental office using systems and checklists that you can provide your team with the same error proofing that pilots use with their safety checklists.  You wouldn't consider getting on a plane if you knew the pilot wasn't going to use a checklist.  Why would you want to run your dental office without them?

Dr. Moorhead, also known as Dr. Checklist because of his expertise is applying systems to dental offices, will show how your dental can out-think, out-serve and out-perform all their previous efforts, all while helping your patients feel safe and well-cared for, even in this pandemic environment.


Takeaways from this episode include:

1) Learn the advantages of systems and checklists that help focus your team and prevent errors.

2) Learn how to create systems for all areas of your practice.

3) Learn immediate skills that will improve your bottom line when we re-open our offices.


William J. Moorhead DMD has practiced family, and sedation dentistry in Flemingsburg, Kentucky for over 30 years. A graduate of the University of Louisville, Dr. Moorhead has served as President of the Blue Grass Dental Society in Lexington, Kentucky, Chair of the Kentucky Dental Association Executive Board, and President of the Kentucky Dental Association.


Dr. Moorhead has received Fellowships from the Dental Organization for Conscious Sedation, the Pierre Fauchard Academy, the International College of Dentists and the American College of Dentists. He is a member of the American Dental Society of Anesthesiology, American Dental Association, Kentucky Dental Association and the Blue Grass Dental Society.

Episode 47- How Instagram and Social Media Can Build Trust

Listen to Episode 47- How Instagram and Social Media Can Build Trust

On this Facebook Live series converted into a podcast, Len sits down with Allison Lacoursiere to discuss the future of clear aligners, tele consults, and teledentistry. The opportunity to create revenue with clear aligners during these unprecedented times. The importance of connecting with your patients and building relationships virtually and through social media. This will allow you to think differently about your clear aligner systems and find opportunities to show up during this global pandemic in a way that can help your business grow and bring in more opportunities.


Takeaways from this episode include:

1. The future of clear aligners and tele-dentistry.

2. The power of having an aligned team in the clear aligner process.

3. What this global pandemic taught us about virtual communication.


Innovator Allison Lacoursiere, RDA, OA, CPC, ELI-MP is the creator of the Clear Aligner Systemization methodology.   Allison helps dentists and teams streamline efficiencies to increase both patient and practice satisfaction and health.  A native Canadian, Allison moved to Bermuda at the age of 19 to work as a dental assistant and to seek adventure and try something new.   She incorporated a system in that practice that generated $80K/ month in clear aligner production.   With over a decade of dental practice experience, Allison is a sought-after mentor and speaker.  She helps dental teams improve culture, increase production, and grow into their full potential.   She is certified through International Professional Excellence in Coaching and is a member of the International Coaches Federation.  Allison is a member of Toastmasters International and also has trained with Dale Carnegie Speaking Institution.  She is a Certified Transformational Trainer through Lion speak. Allison is passionate about fitness and wellness.  She is an active team member and competitor of the Bermuda National Volleyball Team. Allison is also a certified personal trainer and yoga instructor.  Her passion lies in empowering individuals to achieve their ultimate potential and life satisfaction.

Episode 46 - Real Life Scenarios Getting Back To Work

Listen to Episode 46 - Real Life Scenarios Getting Back To Work

On this Facebook Live series converted into a podcast, Len sits down with Sonny Spera to discuss the changes we must make when getting back to work. They cover the challenges that you may face and use real life scenarios.

Topics from this episode include:
1. Changes to your physical office
2. Changes to your delivery systems
3. Amount or implementation of technology
4. How to allay fears, staff, Patients. What’s science based, and what’s “fluff”?

Sonny is a 1989 graduate of SUNY at buffalo. Started as an associate with 2 other Drs. Went on his own in 1989. Bought rural practice from injured dentist. Grew or matured that practice into 5 diff office locations, 6 Drs and over 60 staff. In Upstate NY and NE PA .. Currently have full service on site dental laboratory and practice FFS. My son is the most recent addition to our work family as he completed his GPR in 2018 and joined the practice right after that!! Married to wife Angela for 34 years 3 children, Marcus, Erica, and Carla.

Episode 45 - Improving Marketing ROI

Listen to Episode 45 - Improving Marketing ROI

On this Facebook Live series converted into a podcast, Len sits down with David Wank to discuss improving your marketing ROI by understanding your ideal patient profile and Google Analytics Data.

Takeaways from this episode include:

1. Why it's critical to identify who your ideal NP is before you spend marketing dollars.

2. Evaluate your website to diagnose whether or not you have a traffic problem or a messaging problem.

3. Google Analytics data will help you identify where your best potential new patients come from, and will help you understand what marketing campaigns are working and which aren't.

4. You must own your own Google Analytics account.


Dr. David A. Wank is a practicing general dentist and an authority on website development, SEO, and marketing analytics. He earned a B.A. in English Literature from Tufts University and received his DMD from Harvard School of Dental Medicine in 2003. He is the president of Short Hills Design, LLC, a web development and Internet Marketing firm for dentists and physicians, based in Maplewood, NJ. Dr. Wank has lectured across the country, is on the Editorial Advisory Board for Dentaltown magazine, and develops web design CE courses for He produces and presents Webinar Wednesday, a popular webinar series about Internet Marketing for small business professionals, and is the author of Internet Marketing for Healthcare Providers, a free, 100+ page non-technical book for healthcare providers and team members that explains the website development process and Internet Marketing in detail. He is the founder of, a website where dentists can purchase professional website content, and he maintains a popular Facebook group for healthcare professionals and team members, as well as an Internet Marketing blog.

Episode 44 - Modernize with Modento

Listen to Episode 44 - Modernize with Modento

On this Facebook Live series converted into a podcast, Len sits down with Drew Dickinson to discuss how offices can modernize their office with a more automated approach from Modento. With an easier, and more impressive patient experience, reduce overhead and menial tasks. You can become more efficient while rewarding good patient behavior and loyalty.

Items covered in this episode include:
1. Their streamlined, more automated approach
2. Touchless waiting rooms
3. Voicemail Drops
4. Why Modento is different

Originally from clinical dentistry and consulting, Drew met one of the cofounders of Modento as a patient. After commiserating about antiquated technology from both a practice management and a patient standpoint, they decided to put their minds together and do something about it.

Episode 43 - A Simple Blueprint for Marketing Success And Practice Growth

Listen to Episode 43 - A Simple Blueprint for Marketing Success And Practice Growth

On this Facebook Live series converted into a podcast, Len sits down with Evan Lazarus to discuss having a functional and scalable marketing strategy for your practice. Evan provides a simple blueprint for your marketing success and practice growth.

Takeaways from this episode include:

1. Blind faith in marketing companies will get you nowhere - Dr's need to be educated consumers.
2. Identifying where your "bucket" is leaking both inside and online.
3. Putting a plan together for success.

Evan Lazarus did not become a marketer the way most do. He went to Wall St., started trading options, built a hedge fund, grew it to over $200M, and then one day decided to walk away from it all. Along his journey, he also started a digital publishing company, and an online education company. His latest initiative, Simple Impact Media is a boutique marketing and consulting firm that specializes in local search, digital marketing & print advertising. His marketing skills are a combination of his expertise in business operations, his entrepreneurial spirit and his philosophy of surrounding himself with a group of people much smarter and more talented than he is.

Evan is now widely considered a “go-to” source of knowledge in local search and was recently named one of the twenty-five people in the Philadelphia area shaping hyperlocal marketing. Evan currently resides in South Jersey with his wife, 11-year-old son Alex and his identical twin 6-year-old girls Sydney & Serena.

When he’s not on the phone talking to Doctors you can find him on the tennis court, coaching his son’s basketball team or tailgating like a maniac on Sunday's for his beloved Philadelphia E-A-G-L-E-S.

Episode 42- Direct Mail Marketing : What you should know.

Listen to Episode 42- Direct Mail Marketing : What you should know.

On this Facebook Live series converted into a podcast, Len sits down with Aaron Boone to discuss leveraging online reviews in your direct mail marketing.


Takeaways from this episode include: 

1. Design aspects, homes to target etc.
2. Why reviews are vital to your marketing (even offline with direct mail).
3. How to leverage your reviews in a postcard design.
4. Backend audit technology of syncing up real new patient results.
Aaron has one of the most diverse and unique backgrounds around! He grew up milking goats on his family’s goat farm, played major college football and then pro football for 9-years, organizes humanitarian projects around the world, and for the last 9+ years has pioneered analytics-based dental direct mail. Aaron is recognized as a dental direct mail marketing expert! He has tracked and analyzed millions of mailed dental postcards and added tens of thousands of patients to dental practices across the country through direct mail! Recognizing trends and studying results, he knows the absolute best methods and processes to get predictable success with your mailings.

Episode 41 - Dental Stores

Listen to Episode 41 - Dental Stores

On this Facebook Live series converted into a podcast, Len sits down with Tom Comerota to discuss the impact COVID had on dental spend, and why it's important that dental offices provide home care products, and make services accessible online for their patients?

Takeaways from this episode include: 

1. What DentalStores does; including store memberships & services online. 

2. Why it's important that dental offices provide home care products and make services accessible online for their patients.

3. Why create a savings/membership plan?


Tom Comerota is the founder & CEO at, a platform that helps dentists create and manage their own online patient store and in-office dental savings plan. DentalStores mission is to expand dental providers' treatment options and improve the quality of patient care.

With more than a decade of e-commerce experience and an even longer career as an entrepreneur, Tom knows a thing or two about selling online. Over the years, Tom has jump-started several companies focused on the sale of dental products and has helped sell millions of dollars’ worth of merchandise.
Tom is passionate about science, technology and business. Having written his first computer program at the age of 7, Tom is a developer at heart, but the ability to create something tangible, starting with nothing more than an idea, is to him, a lifelong fascination.


Episode 40 - Enjoy the Ride

Listen to Episode 40 - Enjoy the Ride

On this Facebook Live series converted into a podcast, Len sits down with Alan Stern to discuss the lessons we learn when  dealing with uncertainty, and how to use the time we have now to become better than ever.

Takeaways from this episode include:
1) Your story about your banking experience, and how that's pushing you to not only change banks, but to double down on your own office mission.
2) What are you doing and what do you suggest people do to stay well?
3) What strategies are you using right now to redefine and rebrand your practice, and what are you looking to teach your students, coaching clients, and your office team?


Alan Stern is a practicing dentist, an ACE Certified Health Coach and Behavior Change Specialist, and the founder and operator of Better, Richer, Stronger, LLC, (a speaking and coaching service for dentists). He helps dentists build their teams, create vision, mission and purpose, and a culture of positivity in their offices. Monday morning doesn't suck in my office, and it doesn't have to for anyone else. After struggling for the first 30 years of his career, he found prosperity by restructuring his practice around his own unique core values, and his own happiness. As a result of his work with study clubs, conferences, and individuals, dentists rekindle their passion for the profession, earn more money with less stress, and live happier, healthier lives.  On a personal note,  he attained a level of fitness he never dreamed possible, and held a plank for 8 minutes on his 65th birthday, 10 minutes before my 66th. He is always looking to get fitter, smarter, and happier as he gets older.

Episode 39 - OMG , I Got A Bad Review, What Should You Do

Listen to Episode 39 - OMG , I Got A Bad Review, What Should You Do

On this Facebook Live series converted into a podcast, Len sits down with Aaron Minc to discuss how to deal with negative reviews and the best ongoing practice for your online reputation management. 

Takeaways from this episode include: 

1) How to deal with negative patient reviews, especially in the medical fields. Pitfalls, and traps of HIPPA and patient confidentiality etc. (i.e. best practices) 

2) What to do if you face a very drastic attack online or are hit with fake reviews.
3) Best ongoing practices for online reputation management, to monitor, improve, protect their online reputation. 


Aaron Minc is a nationally recognized leader in the specialized area of internet defamation, and is known as the go-to attorney for the most malicious and challenging Internet defamation crises. His work is on the technological forefront of removing damaging content from the Internet, combating defamatory cyberattacks, and uncovering identities of anonymous Internet users. Aaron has developed cost-effective cutting-edge legal solutions for his clients’ most pressing and damaging online problems, while providing them with the peace of mind that these intrusive matters have been resolved.

Aaron represents clients worldwide, ranging from individuals, small to mid-size businesses and Fortune 500 companies to large nonprofit organizations, government institutions, individuals and high-profile executives, celebrities and politicians. His work is on the leading edge of the ever-evolving realm of internet defamation, which includes uncovering the identities of anonymous Internet users and removing damaging content from the Internet, competitor defamation, Internet extortion, online investigation, online harassment, online cyberbullying, revenge porn, online privacy, and other types of defamatory cyberattacks. Aaron has been actively involved in the evolving area of Internet defamation for over the past seven years. He applies his extensive experience and understanding of defamers’ tactics and strategies to efficiently and effectively address and resolve issues.

Aaron has successfully litigated more than 100 Internet defamation lawsuits in 19 states and 3 countries, securing removal of defamatory content in nearly all of his cases. He has successfully obtained verdict by jury and judge and has won temporary, preliminary, and permanent injunction and victory on appeal. In the course of his practice, Aaron has removed more than 10,000 websites, search results and other pieces of false or damaging content from the Internet.

News media publications frequently call upon Aaron to comment and speak on topics involving Internet defamation and online privacy issues. In addition, he teaches tactics and strategies for dealing with online defamatory cyberattacks to businesses owners, professional service providers and other attorneys.

Aaron lives in Moreland Hills, Ohio with his wife and two sons. He is a northeast Ohio native. Enjoys skiing (former PSIA Level 1 Ski Instructor), golf, and spending time with friends and family.

Episode 38 - Suicide Prevention As A Workplace Health And Safety Issue

Listen to Episode 38 - Suicide Prevention As A Workplace Health And Safety Issue

On this Facebook Live series converted into a podcast, Len sits down with Frank King to discuss suicide prevention in the workplace as a health and safety issue.

Frank King helps workplaces appreciate the critical need for suicide prevention, creating a forum for dialogue and critical thinking about workplace mental health challenges. It builds a business case for suicide prevention while promoting help-seeking and help-giving. Interactive exercises and case studies help employers and their staff apply and customize the content to their specific work culture.


Frank King, Suicide Prevention speaker and Trainer was a writer for The Tonight Show for 20 years. Depression and suicide run in his family. He’s thought about killing himself more times than he can count. He’s fought a lifetime battle with Major Depressive Disorder and Chronic Suicidality, turning that long dark journey of the soul into five TEDx Talks and sharing his lifesaving insights on Mental Health Awareness with associations, corporations, and colleges. A Motivational Public Speaker who uses his life lessons to start the conversation giving people permission to give voice to their feelings and experiences surrounding depression and suicide. And doing it by coming out, as it were, and standing in his truth, and doing it with humor. He believes that where there is humor there is hope, where there is laughter there is life, nobody dies laughing. The right person, at the right time, with the right information, can save a life.

Episode 37 - Don’t Panic - Plan! Leadership During Easy Times and Difficult Times

Listen to Episode 37 - Don’t Panic - Plan! Leadership During Easy Times and Difficult Times

On this Facebook Live series converted into a podcast, Len sits down with Deanna Snitzer to discuss how to create a plan to comeback after COVID 19. Deanna has created several documents and plans that were accepted by her state department of public health and created a group to share ideas with her colleagues. 


Takeaway points from this episode include:

- Starting back up during COVID19

- Being a good leader

- Helping others in difficult times

Deanna graduated from UMKC School of Dentistry, and opened up her own private practice in Lakewood, CO. She has a background in marketing and communication.

Episode 36 - Marketing Power Trio- Google Reviews, Google My Business and Website Speed

Listen to Episode 36 - Marketing Power Trio- Google Reviews, Google My Business and Website Speed

On this Facebook Live series converted into a podcast, Len sits down with Sean Hamel to discuss how website speed is often overlooked in today's dental marketing landscape.  With Google rolling out Mobile-First Indexing this Fall, it's important for everyone to know where they stand and ensure they are trending with where technology is going - not where it's been.

Google My Business and Google Reviews are both under utilized and shrouded in a lot of misinformation.  Sean brings clarity to using GMB and Google Reviews as powerful tools in a practice's marketing arsenal.  Tools that don't require any additional financial spend, but provide massive ROI for the time investment.
Takeaways from this podcast include: 
- How to get more website speed
-  How to use your Google My Business effectively
-  Do's and Don'ts of Google Reviews
-  Dentistry is a relational business at it's core. It's time to get back to basics, spend more intentionally, and use their website and Google to their maximum potential.
Sean Hamel has been a natural marketer all of his life.  From starting his own landscape company in the fifth grade to years spent touring the country as a professional musician, Sean is a natural relationship builder, brand creator, and outside-the-box thinker.  Sean founded Art of Dental Marketing in 2016 because he was tired of seeing dentists being over-charged and underserved in all aspects of their practice marketing.
ADM builds ultra-fast, video-based websites that blossom on a foundation of real relationships, community connection, solid branding, and great patient experiences.  Sean and his team focus on helping dentists be intentional in their marketing and build their practices without gimmicks or discounting their services.  At ADM, it's about the story you tell, not the dentistry you sell. 



Episode 35 - COVID-19 Verbiage Skills

Listen to Episode 35 - COVID-19 Verbiage Skills

On this Facebook Live series converted into a podcast, Len sits down with Genevieve Poppe to discuss how to talk about teledentistry. 


Items that are covered during this podcast include:

- How to present the solution of a teledentistry consult
- How to create value for a televisit
- How to ask to get paid
- Should you be charging for teledentistry


From dental assistant to practice owner, Genevieve brings a unique perspective, and real-world experience from many different aspects of dentistry. Genevieve’s skill in implementing systems for business and team success, along with her ability to develop strong dental teams with excellent patient connection and communication skills, keeps her in high demand. As an EOS implementer, Genevieve helps dental practices end the struggle to execute the change necessary to achieve the results they desire. More simply: Customer Service Maniac, Enthusiastic Change Agent, and New Patient Whisperer.

Episode 34 - May the Schwartz be With You

Listen to Episode 34 - May the Schwartz be With You

On this Facebook Live series converted into a podcast, Len sits down with Kelly Schwartz to discuss how to improve your systems and how you can use technology to do so.

Things you will learn from this episode: 

- The need for systems 

- Dental Intel and Local Med usage

- Overall practice management


Kelly Schwartz of Schwartz Consulting Group, Inc., is today’s standard for in-office practice management. A graduate of Ferris State University, Mr. Schwartz earned his degree in business. Working with a “Fortune 500 Company” for almost a decade, Mr. Schwartz quickly developed skills and ideas to customize a training program that is now utilized by many dental professionals across the country. Having worked with over seven hundred (700) dental offices nationwide over the past Twenty Seven (27) years, Mr. Schwartz offers a diverse, comprehensive and customized coaching program that is guaranteed to get results. Mr. Schwartz’s vast knowledge, and hands on experience makes him uniquely qualified to share his knowledge with the dental profession. 


Episode 33 - 6 Ways to Holy Sh*t Moments

Listen to Episode 33 - 6 Ways to Holy Sh*t Moments

On this Facebook Live series converted into a podcast, Len sits down with Jen Butler to discuss Stress Management and Resilience Training (SMaRT). 

Stress Management and Resilience Training (SMaRT) is the ability to navigate difficult times in business and in our personal lives; they go hand in hand. Understanding the essentials of SMaRT will get you through these tough times while maintaining your sanity and keeping your relationships strong.

Things you will learn from this episode: 

  • What stress is and isn't
  • Why knowing stress symptoms is essential to reducing stress
  • The 6-steps to crisis coping

Jen Butler is the CEO/Founder of JB Partners. She started JB Partners to support dental professionals around mental wellness, grit, and gumption. They provide online resources, their SMaRT Club membership, speaking, and coaching to take people from BS excuses to "HOLY SH*T!" moments.