The Raving Patients Podcast

March 19, 2018 | 0

The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reputation Doctor himself, Dr. Leonard Tau!

Episode 04: 5 Most Impactful Trends in Practice Ownership Today

Listen to Episode 04: 5 Most Impactful Trends in Practice Ownership Today

Steve Parker is the owner of The Profitable Dentist Magazine, which reaches an audience of 125,000 practice owners in the U.S., and produces numerous events and annually. Steve joined Dr. Woody Oakes several years ago in coaching, consulting and masterminding with some of the most successful dental practices in the nation, and has taken the lessons learned to form a Learning Management System for practice owners. His mission with The Profitable Dentist brand and tools is to help dentists become better practice owners, and gain the financial security and career satisfaction they deserve.

Episode 03: How to Lead & Influence Teams

Listen to Episode 03: How to Lead & Influence Teams

A highly sought- after female motivational speaker, Jody is passionate about spreading the message of the importance of fun and meaningful work. A motivational speaker for over 22 years, Jody speaks at over 80 organizations and associations every year, and is a top keynote speaker.

Jody's trademark is to deliver very funny motivational speeches, humour is a key part of her audience connection.

A humorous and inspirational motivational speaker and a former stand- up comedian, Jody ONLY uses clean humor and original content catered to the audience.

Jody is the author of the book All Work & No SAY. Her mission is to help motivate people to derive more meaning, fun, and satisfaction from their work.

Jody consults with Healthcare leaders to assist with retention and recruitment.

Jody is a featured guest speaker for the GE Healthcare Tip-TV program, broadcast in over 2600 healthcare facilities. Her recruitment insights and expertise earned her the 2008 Bronze Award in the 29th Annual Telly Awards for excellence in programming this presentation.

Episode 02: Molar Media Mount

Listen to Episode 02: Molar Media Mount

Casey Culberson, DDS, has been a private practicing general dentist since 2001. He was voted as one of the Top 40 under 40 Dentists by Incisal Edge Magazine, and is also the winner of an Edison Award for his invention, the Molar Media Mount. He graduated from the Washington University School of Dentistry in 2001. He is married and has one child in high school, and one starting college this year.

Episode 01: Dr. Z

Listen to Episode 01: Dr. Z

Dr. Olya Zahrebelny (pronounced Zara-bell-knee) graduated from the Faculty of Dentistry at the University of Toronto, Canada, then completed a General Practice Residency, focusing on oral surgery, oral medicine, and oral pathology. She practiced in both hospital and private practice environments for over three decades years.

Dr. "Z", as she is fondly called by her patients, is a former consultant to commercial and government insurance programs. She has also taught at three dental schools, in the Departments of Restorative Dentistry and Oral Medicine/Diagnosis, as well as holding the position of Attending Physician at Swedish Covenant Hospital for 19 years, and also an Attending Physician in the General Practice Residency program at the University of Illinois, Chicago Medical Center.

She has lectured extensively throughout the US at all the major dental meetings, as well as for state and local societies and study clubs, University continuing education programs, and hospital residents. Her articles on medical billing have been published in DentalTown, Dentist’s Money Digest, Inclusive Magazine, Dental Economics, and Insurance Solutions. She has been teaching medical billing to dental offices for the past 27 years, and her book, “Accessing Medical Benefits in the Comprehensive and Surgical Dental Practice” has been in print for the last 20 years.

Dr. Z is a general dentist, with special interests in cosmetic and implant dentistry, and a Principal in The Z Group, a practice management consulting company, focused on training dentists on in-house medical billing.

Episode 22: The Co-Founder of YAPI

Listen to Episode 22: The Co-Founder of YAPI

Dr. Dorfman graduated from the University of Southern California in 2000. She is the founding and practicing dentist at Dentistry for Kids and Adults.

She is a co-founder of YAPI, a dental software that improves communication between team members and patients allowing for a safer and efficient dental care delivery. She is also a published author and speaker.

Dr. Dorfman loves spending every minute of her free time with her husband and their kids, Mila and Lenny.

Episode 21: VST's: Very Simple Things Anyone Can Do for a Better Practice & Happy Life

Listen to Episode 21: VST's: Very Simple Things Anyone Can Do for a Better Practice & Happy Life

Dr Alan Stern graduated Queens College in New York in 1976 and the Virginia Commonwealth University School of Dentistry in 1981\. He opened his own practice in Ocean Township, New Jersey in 1987 where he practices Restorative Dentistry.

He completed the Pankey Continuum is and continues to study with the masters of restorative and esthetic dentistry, sleep disordered breathing , the Oral Systemic Connection, and Dental Practice Leadership.

He has lectured throughout his career on Occupational Hazards of Dentistry, Hiring and Motivating a Winning Team, and   Depression Awareness and Suicide Prevention for dentists.

Most importantly, Alan has learned the life lessons that enable him to use his knowledge to enrich the lives of everyone around him, including patients,  team members,  college and dental students, and dentists

In 2017, Dr Stern founded Better, Richer , Stronger, LLC, a coaching service designed to help dentists achieve their personal and professional visions and goals. Alan has recently earned his certification as a Health and Wellness Coach form the American Council on Exercise and also   holds a certificate in Behavior Change from that organization.

Dr Stern is a member of the ADA, the Jersey Coast Dental Forum, the Pankey Alumni Association, and The American Academy for Oral Systemic Health.  His writings have been published by the Pankey Institute, ACT Dental Practice Coaching, and the Bob Barkley Study Club. Alan lives in Monmouth County, New Jersey with Fran, his wife of 42 years who is also his front desk person of 30 years. The Sterns have two adult children, Neil and Tracey

Episode 20: Conversations Matter: Attract & Keep High-Performing Employees

Listen to Episode 20: Conversations Matter: Attract & Keep High-Performing Employees

Lisa Mergens, having been in the dental profession for 35 years, has dedicated herself to changing what leadership and workplace culture looks like in dentistry. She practiced as a hygienist until 2007 when she segued into management, marketing and business development. Realizing the need for positive change, she became a certified executive coach and decided to pursue her PhD in organizational leadership and is in the process of completing that. She works with practices around the country and is engaged to speak regularly at conferences and organizations.

Episode 19: What Your Mother Didn’t Tell You About Embezzlement

Listen to Episode 19: What Your Mother Didn’t Tell You About Embezzlement

A rule-breaker in his youth, David Harris changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists.

David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists.

David is a licensed private investigator, a CPA, and is “dual certified” in fraud investigation.

David is a prolific author and frequent guest speaker at regional, national and international dental conferences and his vast wealth of experience, coupled with his keen sense of humor make David both an engaging and entertaining speaker.

Episode 18: Using Retreats to Become a Fortune 500 Company

Listen to Episode 18: Using Retreats to Become a Fortune 500 Company

Dr. Bob Pick is a popular business practice management consultant, coach, bestselling author, entrepreneur, and professional speaker known for his high energy, fast moving, motivational, highly educational, and entertaining programs. His audience always goes home with great information that can be used immediately for practice enhancement and reward!

The PBR! or the Pick Business-Team-Building Retreat, one of Dr. Pick’s most Powerful Secrets to Success, is so good, it is Chapter 8 in Jack Canfield’s new book, “Mastering the Art of Success”  (of the Chicken Soup for the Soul books and The Success Principles!)

Dr. Pick is the CEO of The Pick Group, a practice management firm based on ethics and excellence all designed to yield a happy, healthy and wealthy practice!  Focus is on getting new patients through the door, growth, system operations, building your Purple-Cow-Wow Brand, mission, vision, culture, why you do what you do, goal setting and attainment, social media, organization and creation of a great team and team environment, and much more! “We Make Your Practice Unstoppable!” He is also in private practice and in the “trenches” just like you.

Dr. Pick received his Dental Degree, Certificate of Residency in Periodontics and his Master of Science Degree, oral pathology, all from Northwestern University. Dr. Pick is currently engaged in full time private practice of Periodontics, Implants and Oral Medicine, in Aurora, Illinois.  He is also a member of the attending staff of Northwestern Memorial Hospital and a Clinical Associate Professor of Surgery at the Northwestern University’s Medical School.  Dr. Pick has also been involved with the Jack Welch Business Management Institute.

Dr. Pick is recognized by Dentistry Today as one of the top 200 Leaders in Continuing Education and has won this honor all 21 years that the award has been given. Most recently Dentistry Today listed him as a Consulting Leader. He was the recipient of the 1998 Gordon J. Christensen Outstanding Lecturer Recognition Award. Dr. Pick is a Fellow in both the American and International College of Dentists, he is a member of the O.K.U. Honors Dental Society, and the Pierre Fauchard International Dental Honors Society. Dr. Pick won the 2014 Northwestern University Merit Award for outstanding achievement in a profession. It is the highest award given by the University.

Dr. Pick has presented programs nationally and internationally, has published numerous articles and book chapters in the scientific literature, including writing the first text ever on “Lasers in Dentistry.” He has been on live closed circuit TV at both the CDS and Hinman Dental Meetings. Dr. Pick is on the Advisory Board of the Journal, Dentist’s Money Digest, where he also writes a monthly article. He also now writes monthly management articles for Dentistry Today on Practice Management.

As an official spokesperson for the American Dental Association Dr. Pick has frequently been featured in the media including: Good Morning America, Fortune, Self, Wall Street Journal, Glamour, McCalls, MORE, Popular Mechanics, Cosmopolitan, New York Times, Chicago Tribune, Chicago Sun Times, L.A. Times, CBS, NBC, ABC, CNN, Fox News, Ladies Home Journal, Men’s Health, others, and even The National Enquirer!

In his spare time Bob is classic Corvette collector, an avid Guitar player and collector, and a  commercial pilot

Episode 17: Creating a Reputation Culture

Listen to Episode 17: Creating a Reputation Culture

Dr. Robin Bethell is the proud owner of 3 offices in Austin Texas called Forest Family Dentistry.  He is an adjunct Invisalign faculty member, and co owns an Invisalign only business called Simply Aligners.  A self-proclaimed master of developing culture, his crowning achievement was growing his practice, Forest Family Dentistry, to 3 profitable offices that have generated more 5-star Yelp reviews and positive reputation than any practice in the country.

Episode 16: Learner, Mentor, Teacher

Listen to Episode 16: Learner, Mentor, Teacher

Dr. Katie To graduated summa cum laude from University of Texas at Arlington with a Bachelor of Science degree in Biology. She went on to attend University of Texas Health Science Center in San Antonio Dental School and graduated with distinction in research. During her schooling, she also received multiple awards for cosmetic dentistry. UTHSCSA Dental School has been one of the top ranked dental schools in the nation since 1993.

Dr. Katie is a member of:

 She regularly takes Continuing Education courses to keep up with advances in dentistry such as Cosmetic Dentistry, Advanced Laser Therapy, Comprehensive Implant Restoration, and sleep apnea alternatives to CPAP. Dr. Katie has completed over 1,000 hours of Continuing Education, an average of 12 times the amount of Continuing Education hours required by the State of Texas per year. She was also awarded the Fellowship in Academy of General Dentistry. Only 6% of general dentists hold this award in the State of Texas.

Dr. Katie is proudly the first dentist in Katy, Fulshear, Richmond area to be SMART (Safe Mercury Amalgam Removal Technique) certified ( She is highly trained in dental ozone therapy, biological dental therapy and clinical nutrition. Dr. Katie always seek the safest, least toxic way to take care of our patients in the most biocompatible approach.

In 2013, Dr. Katie married her best friend, Dr. Bar Nguyen in Chicago in an Pixar Disney "Up" themed wedding. In 2016, they welcomed baby boy, Bailey. They enjoy cooking and traveling the world together. Dr. Katie's favorite TV shows are House, The Big Bang Theory, and Modern Family. Her favorite vacation spots are Japan, Greece, Morocco and Australia.

Dr. Katie treats every patient with respect, honesty, and compassion, as she would treat a friend or family member. She will customize your treatment plan to meet your unique wants and goals. Dr. Katie looks forward to helping you achieve a brilliant and healthy smile for life!

Episode 15: The Authority Practice

Listen to Episode 15: The Authority Practice

Dr. Jeff Anzalone is a periodontist, author and dental coach. You can learn more about him at and

Episode 14: One of the Twenty-Five People Shaping Hyperlocal Marketing

Listen to Episode 14: One of the Twenty-Five People Shaping Hyperlocal Marketing

Evan Lazarus is a highly accomplished entrepreneur, with a proven track record of effectively building, managing and scaling businesses. With an eclectic background that includes launching and growing a $100M hedge fund, building a digital publishing company, an education company to his current digital & print agency business, Evan possesses the knowledge to help businesses escape marketing mediocrity to ignite tangible results.

Evan is widely considered an expert in business operations, growth strategy and was recently named one of the twenty-five people shaping hyperlocal marketing. Evan is also a keynote speaker, Dad, little league coach and tennis junkie.

Episode 13: Secrets of a Tax-Free Life

Listen to Episode 13: Secrets of a Tax-Free Life

On this week’s episode of The Raving Patients Podcast, Len has a conversation with Craig Cody, a CPA and certified tax coach and former New York City police officer.  Craig has co-authored an Amazon best selling book, Secrets of a Tax-Free Life.  During their 40 minute chat , Craig and Len talk about various topics regarding your dental practice and using a CPA.  Here are some of the things you will learn in this podcast.

What are the biggest mistakes you see dentist making regarding taxes?

How business owners can use their CPA to their Advantage?

How often should you communicate with his/her CPA and why is it so important?

What are the 10 most expensive tax mistakes that cost business owners thousands?

What are some tax changes that occurred in 2019 that dentist should be aware of?

Why failing to plan is one of the biggest tax mistakes practices can make?

How can dental providers lower their tax bill? 

Listen to this weeks episode and take away some tips for your practice. 

Please remember that if you like this episode tell your colleagues, review us  on itunes, check us our on Facebook and subscribe to our podcast so you don’t miss another episode.  Thanks for tuning in to the Raving Patients Podcast , where your reputation matters.


Episode 12: Simple Dentist's Wife

Listen to Episode 12: Simple Dentist's Wife

Nancy identifies herself as a “simple dentist’s wife” that now works in her small family practice. As a full-time partner, Nancy is in charge of all things not related to the actual delivery of dentistry.

Episode 11: The Naked Dentist

Listen to Episode 11: The Naked Dentist


Known as “The Naked Dentist” for his column in Dr. BiCuspid, Curtis Marshall has a unique passion for dentistry with over 10 years of experience in practice management, dental coaching, and operations, along with years of experience in marketing and communications.  As a founding team member of Dental Intelligence, Curtis utilizes his passion and skills to help dental professionals nationwide take their companies to the next level. Dr. Bret Tobler said, “Curtis is a fantastic motivator. He is energetic, charismatic and personal. He is the kind of guy who makes friends wherever he goes. He’s been a great resource for growing and promoting our business.”.



Status quo (what is happening right now in dental offices with metrics)

Morning Huddle

Case acceptance

Empowering team with reporting (the power of reporting, not reports)


Episode 10: Predictable Patients Systems

Listen to Episode 10: Predictable Patients Systems

On this episode of the Raving Patients Podcast, Justin Jacques from Predictable Patients Systems join Len to discuss some paid advertising options on the internet.  Justin talk about his specialty… running Facebook Funnels targeting specific demographics and procedure types and why they are an effective way to drive new patients to your office.  They also discuss how to measure the ROI you are getting from this avenue and how what he does differs from other companies. Other topics covered are why having a steady flow of reviews are important prior to starting Google Adwords or Facebook Marketing. He will also share some things that you need to know as a consumer when dealing with this type of marketing for your practice.  Tune in to find out more on this episode of the Raving Patients Podcast.  


Episode 09: Dentistry's Communication Coach

Listen to Episode 09: Dentistry's Communication Coach

Katherine is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

Episode 08: Drew Sparks Returns

Listen to Episode 08: Drew Sparks Returns

Drew Sparks is the co-founder and CEO of Swell CX. Swell is a reputation management and customer experience platform for small businesses of every kind. His background is in Mechanical Engineering and he graduated from the University of Utah. After working for a few years as an engineer in the oil industry, Drew had the opportunity to help a friend with a healthcare services start-up. While growing that, he recognized the need for a tool like Swell and started building the platform for Swell.

Swell was born in 2017 and is venture-funded. It helps practices of every size collect more patient testimonials directly on sites like Google and Facebook. Consistent reviews are extremely important in today's competitive world and can help your practice be found easier online and stand out from local competition. Swell's technology automates the process of inviting patients to leave public reviews within a matter of seconds and allows you to manage, respond, and track your public reputation from one dashboard. Collect more reviews. Get more patients. Grow your practice.

Episode 07: Tik-Tok

Listen to Episode 07: Tik-Tok

Chris Vo, D.D.S. -- I graduated from the UNC School of Dentistry in Chapel Hill in 2012\. Like most new grads I associated for a few years before buying my own solo practice in a small town in 2015\. I ran that practice for nearly 3 years before selling it to a friend. During my time as an owner I realized I enjoyed doing my own marketing, which made a lot of sense considering my self taught background in photography, film, web design and other visual arts. After selling my practice, I began consulting with friends who were running their own practices and who were calling me asking me marketing questions. Today, I work a couple days a week clinically with a buddy from dental school, Dr. Heath Brantley, at Wendell Family Dentistry. I also help run the marketing for that practice as well as the dental CE learning center above to practice, the Wendell Learning Center. This CE center provides dental courses that blends clinical and business principles. On my non-clinical days I consult with other dental professionals, mainly as it pertains to marketing and branding. Outside of dentistry, I enjoy spending time at the coast, traveling, reading, and most recently, getting lost in the world of Tik-Tok.