The Savvy Dentist

May 4, 2018 | 0

The Savvy Dentist

Create a dental practice and a business life you love with Dr. Jesse Green as he interviews successful dentists, entrepreneurs, and athletes. Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit, and less stress. This is the podcast where great dentistry meets great business.

319: Customer Service Lessons from the Mouse with Dennis Snow

Listen to 319: Customer Service Lessons from the Mouse with Dennis Snow
How do we make our patients leave our practice with a great story to tell about us? Stories that get us more patients through word-of-mouth referrals, better reviews, and overall patient satisfaction and retention. In this episode of the Savvy Dentist Podcast, I’ve invited Dennis Snow who has had 20 years working on customer experience with the Disney Corporation. He is currently a full-time speaker, trainer, consultant, and is also the author of two books entitled Lessons from the Mouse and Unleashing Excellence. Our interesting conversation revolves around his journey, the lessons he has learned, and lessons from Disney that you can directly apply to your own dental practice.  
In this episode we discuss:

  • [03:25] Thoughts, lessons and insights that came with his diagnosis. 

  • [07:15] The role of kindness in the modern world. 

  • [10:20] Reason behind business struggle with customer service experience. 

  • [12:35] Insights around creating culture around service while dealing with different things. 

  • [15:18] Opportunities for business owners to embrace service as part of their culture. 

  • [18:50] How Disney maintained personal touch despite being a high-tech organization. 

  • [21:15] Taking Disney’s concepts on their onboarding process and applying it to small businesses. 

  • [25:35] Role of appreciation of team members as it relates to pride and customer service. 

  • [30:23] How to recover when things aren’t as good as it should be. 

  • [36:17] The difference between loyalty and retention. 

  • [37:34] Things Dennis most admires about Disney. 

  • [41:11] Dennis tells us about his books Lessons from the Mouse and Unleashing Excellence. 

318: Get More Patients with your Marketing

Listen to 318: Get More Patients with your Marketing
All of us want to bring in new clients and nurture current ones so that we can have a thriving and successful business. We can only do this if we have a good marketing strategy in place. But let’s admit that most dental practices don’t know how to market themselves. In this episode, the Founder of Dental Marketing Solutions, Angus Pryor joins us to talk about his expertise. We discuss tons of practical and implementable tips such as how to market your practice; attract new patients; and market online, offline, and everything in between. 

In this episode we discuss:

  • [01:49] Angus gives us a quick overview of his career background.

  • [07:19] What his role in government has allowed him to be a better business person.

  • [09:51] Things dentists need to understand about marketing.

  • [14:28] Understanding what a marketing funnel is.

  • [17:28] Integration of online and offline marketing.

  • [26:46] The most fun ads Angus has done.

  • [28:15] The Marketing Gospel according to Angus.

317: Ali Cudby on Perfecting your Patient Journey

Listen to 317: Ali Cudby on Perfecting your Patient Journey
Turning customers into long-term and loyal patients are the keys to sustainable growth in your practice. We all know that customer experience plays a crucial role in keeping your customers. In this episode, Ali Cudby, author of the #1 bestselling book, Keep Your Customers, joins us to talk about all things customer retention and growth. Ali runs Alignmint Growth Strategies and is a professor of entrepreneurship at Purdue University. From engineering customer experience, systemising and humanising it, the value of understanding patient retention and how it impacts growth and patient experience, Ali is the expert to ask. I tell you, if you apply what you learn here to your practice, it’s going to skyrocket your growth and give you a sustainable business. 
In this episode we discuss:
  • [03:36] Getting to know Ali.

  • [04:47] What led her to work around customer retention.

  • [07:12] Why every industry thinks having more customers will get them more sales.

  • [09:32] Reasons why people reject customer retention.

  • [11:20] Customer connection and retention in the environment of dentistry.

  • [15:38] The boundary between systemisation and humanisation of the retention process experience.

  • [17:28] Looking at touchpoints before, during and after a client’s visit.

  • [20:27] Things to think about when designing touch points in your business.

  • [23:34] Advice for practice owners to help them and their team stick to systems.

  • [30:47] Results you can expect when you execute a retention strategy well.

  • [34:30] Her thoughts on lifetime customer value versus a 3- or 5-year value.

  • [36:05] Mapping out the lifetime value of your clients.

  • [38:58] Retention versus attracting new business.

  • [46:14] Key takeaways from Ali. 

316: Connected Leadership in a Changing World with Mike Cameron

Listen to 316: Connected Leadership in a Changing World with Mike Cameron
For a business to grow, its leaders must first grow. But today, we are going to talk about leadership of a particular kind. So I’ve invited Mike Cameron, author of Becoming A Better Man, to talk about his thoughts, insights and experiences on the topic of leadership. Mike is an expert on leading from the heart. And this is exactly what we need – empathetic leadership – if we want our team members to show up committed and engaged. It was an interesting conversation and we covered so much including navigating through the messiness of day-to-day life, applying principles, coping, expectation shifting, and a lot more. 
In this episode we discuss:

  • [06:53] The lessons he has learned through running marathons.

  • [10:51] Mike tells us about his experience working with his uncle and what he learned about himself, the world and other people.

  • [14:58] What his parents noticed in him after his experience in Australia.

  • [16:07] Being an effective leader in leadership in messy circumstances.

  • [22:40] Understanding, fostering, and recognising the emotional engagement of your team better.

  • [28:22] Authentically creating genuine connection and engagement.

  • [34:07] Practices, thoughts and notions on being deliberate about slowing down.

  • [37:47] Mike talks about a common trait seen in men when things are not going well.

  • [40:40] How Leadership for men is changing through the times.

  • [43:45] Things to consider for men to find their path when role models and stereotypes are outdated.

  • [48:23] Tips for creating our own code of doing things rather than following the steps of others that may or may not work for us. 

315: Does Your Practice Meet the Standard?

Listen to 315: Does Your Practice Meet the Standard?
What are ISO standards and why do you need it in your business? Some people don’t know the concept of international standards or ISO and this is what my guest, Mel Blackmore, is going to talk about today. Mel is an absolute expert at ISO standards and she is going to show us how and why these standards are relevant to small and medium enterprises to capture the best thinking and implement best practices. 
In this episode we discuss:

  • 02:43] The story of how Mel found her way into this kind of work.

  • [05:47] The relevance of ISO standards from the SME point of view.

  • [08:40] How to decide which standards are relevant for a particular business.

  • [12:23] Things to consider around information management particularly for dentists.

  • [16:27] Using standards for risk management.

  • [18:44] Thoughts around making sure the standards are followed.

  • [22:53] Why some organisations don’t use standards.

  • [24:11] The future of using standards in organisations.

  • [25:45] Benefits of using standards in a practice.

  • [29:00] Key takeaways from Mel. 

314: Enjoy the Ride with Steve Gilliland

Listen to 314: Enjoy the Ride with Steve Gilliland
In this episode, we talk about leadership, growth, productivity, kindness and just good vibes with Steve Gilliland. Steve is a member of the Speaker Hall of Fame and is one of the most in-demand and top-rated speakers in the world. He is also an accomplished author of 6 books: Detour, Enjoy The Ride, Hide Your Goat, Making a Difference, The Cherry on Top and Turn the Page which perennially make the publisher’s bestseller list and his being named Author of the Year. 

In this episode we discuss:

  • [00:51] Steve tells us about his childhood and background. 

  • [05:47] What Steve enjoys about sports. 

  • [07:47] Things that help with having a productive mindset. 

  • [11:20] Why you need to start growing yourself before growing others. 

  • [12:50] The journey he went through as he wrote his books. 

  • [17:58] Leadership in the context of uncertainty. 

  • [22:48] How you can change the story. 

  • [31:58] Skills and thought processes that helped him identify opportunities. 

  • [41:57] Where kindness fits in our day-to-day life. 

313: Emotional Intelligence for Practice Owners with Christopher Connors

Listen to 313: Emotional Intelligence for Practice Owners with Christopher Connors
Emotional intelligence is a phrase we commonly use but do we really understand it enough to apply and get the most out of it on ourselves and others? In this episode, best-selling author Christopher Connors joins us to talk about practical and thoughtful stuff that can lead to becoming emotionally intelligent. He wrote the books Emotional Intelligence for the Modern Leader and The Value of You. We discuss what emotional intelligence is and if it can be learned; skills that leaders need to master to have thriving teams and great relationships with our family, clients and team; practices to engage yourself in self-awareness and self-regulation; and a lot more in between.     

In this episode we discuss:

  • [04:32] The message he wanted to share to the world through his books.

  • [06:41] The definition of emotional intelligence and EQ.

  • [09:36] Things to look out for in human to human interactions

  • [13:23] How to become a better listener.

  • [16:44] Balancing EQ and decision making.

  • [19:33] Things that surprise him most about EQ and emotional intelligence.

  • [24:25] What Sara Blakely of Spanx manifests so well to succeed.

  • [31:06] Recognizing self-management especially in our responses.

  • [35:04] Removing yourself from situations from time to time.

  • [39:15] What led Chris to this line of work.

  • [44:44] Key thoughts from Chris.

312: It starts with you with Sally Foley-Lewis

Listen to 312: It starts with you with Sally Foley-Lewis
Developing and growing your leadership capabilities is such an important topic we need to discuss. Today, we are looking at it through the lens of running a dental practice with leadership expert Sally Foley-Lewis. Sally is a global professional speaker, author, CEO, and coach. We are going to share how leadership starts with you, how to understand self-leadership, grow your team, develop other leaders, and give you tools and tactics to become more effective and productive in your role.    

In this episode we discuss:

  • [02:56] The impetus that led her to think about working on leadership and productivity. 

  • [06:23] How workplace loneliness is a common thing. 

  • [08:32] The struggle to delegate things to team members. 

  • [12:24] Handling delegations in your business. 

  • [14:59] Secrets you need to know to learn how to delegate. 

  • [18:49] Falling into the busy trap. 

  • [21:17] Tips on growing your business.  

  • [23:57] The importance of self-leadership and why it comes before leading others. 

  • [27:36] Creating the space for our team to give us reflective feedback. 

  • [31:50] Outcomes of incremental changes she sees in the coaching she does. 

  • [34:35] Basics for setting and maintaining reasonable boundaries. 

  • [39:00] Practising productivity when you have freed up your time.  

  • [46:27] The correlation between productivity and the amount of holidays people take. 

  • [49:15] Observations on leadership through the COVID pandemic. 

  • [54:10] Essential elements of building a leadership team. 

  • [59:09] Key takeaways from Sally.

311: Do You Have a Toxic Workplace?

Listen to 311: Do You Have a Toxic Workplace?
One necessary topic that we need to discuss today is on toxic workplaces. My guest, Peter Economy, is the leadership guy at, a Wall Street Journal best-selling ghostwriter, and author of more than 120 books which have sold more than 3 million copies worldwide. 2 of the books he wrote on the topic includes What, I’m working with who? and Wait, I’m the boss!  We talk about toxicity, how to identify it, who’s exhibiting behaviours like these and what we need to do as leaders of the business. He also shares leadership qualities that can contribute to growth.  
In this episode we discuss:

  • [02:49] The impetus for writing his book What, I’m working with who?
  • [04:47] How to identify a toxic workplace. 

  • [05:57] Effects of toxicity in the workplace. 

  • [09:12] Examining yourself as a leader to identify whether you are contributing to the toxicity. 

  • [11:51] Relationship between toxicity and culture. 

  • [14:18] Can jerks become A-players? 

  • [16:53] Initiating conversation with toxic team members. 

  • [20:42] Leadership qualities that contribute to growth. 

  • [23:42] Developing resilience as a person. 

  • [25:03] Things that have surprised Peter over the years about leadership. 

  • [26:55] Best characteristics of great leaders. 

  • [30:04] An example of a leader who is a role model. 

  • [34:27] Pearls of wisdom according to Peter. 

310: Building a Valuable Practice

Listen to 310: Building a Valuable Practice
In this episode of the Savvy Dentist Podcast, we are going to explore the art of selling your business. I am joined by the entrepreneur’s entrepreneur, John Warrillow, who has started, grown and sold several businesses. He is also the author of 3 best-selling books – Built to Sell, The Automatic Customer, and The Art of Selling Your Business – which I have learned so much from. He is the host of Built to Sell Radio and has been featured in many publications worldwide. We chat about the processes, ins, and outs of exiting and selling businesses. 
In this episode we discuss:
  • [02:53] How Jesse applied the lessons from Built to Sell in the dental industry.

  • [04:13] The reason why some businesses never get sold.

  • [06:45] Key drivers of enterprise value within service-based industries.

  • [10:58] Knowing the right time for exiting a business.

  • [16:05] Selling businesses because of exhaustion and burnout.

  • [19:44] Planning for exiting businesses, handling transitions, and selling regrets.

  • [27:05] How to ameliorate concerns on privacy and how to create a competitive bidding process.

  • [31:05] Key things you should look for in the negotiation process.

  • [33:56] Finding a reasonable price for your business.

  • [37:56] Negotiating or ameliorating earn out.

  • [41:31] Pearls of wisdom for the art of selling your business.

309: The 12 Week Year

Listen to 309: The 12 Week Year
Get more done in 12 weeks than others do in 12 months. This is what Brian Moran will share with us on the podcast today. Brian is the CEO and Founder of The Execution Company and is the leading authority on leadership, execution and productivity. He co-authored the New York Times Best Seller book called The 12 Week Year. We tackle the issues he wants to address in the book, getting started with the book and all the good stuff in between. 
In this episode we discuss:
  • [01:31] The underlying issue he was seeking to address in the book.

  • [03:36] Redefinition of the year and why he used 12 weeks.

  • [06:24] The meaning of periodisation

  • [08:35] The value of rest and recovery in this cyclic approach.

  • [10:29] Reasonable amount of work you should take in.

  • [12:41] Filtering process for choosing the work you what to take on.

  • [16:35] 2 Types of activities in the 12-week plan.

  • [20:07] How practice and team plans work and merging it with your personal 12-week plan.

  • [23:13] The pattern in the 12 weeks.

  • [24:57] Most interesting things he has seen in the 12-week year.

  • [29:01] Getting started with the 12-week year.

308: Dr Anikó Ball on Wellbeing and Career Longevity

Listen to 308: Dr Anikó Ball on Wellbeing and Career Longevity
As dental business owners we need to take care of our patients as well as our team that we often neglect to take care of ourselves. In this episode, I’ve invited Dr. Anikó Ball to talk about looking after ourselves in the physical and emotional perspective. She is well-known for the work that she does in helping dentists achieve perfect posture from a working perspective and making sure that they take care of their physical and spiritual wellbeing. Our conversation was so interesting and I reckon you will learn so much in this episode to increase the longevity of your career and help take care of yourself so you can take care of those around you as well. 

In this episode we discuss:

  • [04:05] The origin of stress in the field of dentistry.

  • [07:46] Stress levels of dentists among various professions.

  • [09:19] Signs of stress and red flags we need to pay attention to.

  • [13:09] Being trained as dentists to find fault and carrying it in our personal lives.

  • [16:15] Adopting and being at peace with being good enough.

  • [19:32] The impact of self-care on team leadership, maintaining good standards and being compassionate.

  • [24:14] Addressing performance issues of team members with love and kindness.

  • [29:25] Understanding clinical hypnosis and what it does.

  • [33:41] What led her to learn self-hypnosis.

  • [36:21] Dr. Anikó shares about processing trauma.

  • [40:02] Physical elements of dentistry and how it affects dentists.

  • [43:55] How the changes in science, materials and techniques is impacting the problem of muscular-skeletal issues of dentists.

  • [45:20] Common mistakes people make when setting themselves up for work.

  • [49:05] Setting up your space for surgery that allows for a good working environment.

  • [51:22] Tips for keeping our body in the best working order through physical self care.

  • [54:35] Practicing physical self-care and mental wellbeing to increase the longevity of your career.

307: Maximum Productivity, Minimum Stress with David Allen

Listen to 307: Maximum Productivity, Minimum Stress with David Allen
It’s possible to become more productive with less stress. Get things done with David Allen, the world’s leading thinker when it comes to productivity, on this episode of the Savvy Dentist Podcast. David has been working for 35 years as a management consultant and executive coach and has earned worldwide recognition in that field. His bestselling book, the groundbreaking “Getting Things Done: The Art of Stress-Free Productivity”, has sold millions and been published in thirty languages; and the “GTD” methodology it describes has become a global phenomenon, being taught by training companies in more than ninety countries. You’ll pick up tons of practical and actionable information in our interesting conversation. We talk about the why’s and how’s of getting things done (productivity), its process, why some people struggle with it, and so much more. 

In this episode we discuss:

  • [03:22] The ambient level of stress in our world today. 

  • [05:37] The struggle of engaging with our world in a way that is supportive of what we’re trying to achieve. 

  • [07:44] Learning how to manage commitments in our life. 

  • [11:38] Deciding where to best use your resources. 

  • [13:10] THe subconscious methodology of decision making. 

  • [17:37] Expounding on next actions and outcome thinking. 

  • [20:00] Discussing the 5 why’s, 5 steps to apply order to chaos and 6 horizons that drive us. 

  • [25:56] People’s addiction to busyness. 

  • [27:00] The reason behind our struggle to stop doing the “busy” stuff. 

  • [28:16] Exploring creativity and how you can achieve it. 

  • [31:21] David’s thoughts on the concept of slowing down to speed up 

  • [3537] The importance of reflective moments in your life. 

  • [3830] The process of recording and capturing your plans and thoughts. 

  • [44:01] 3 practices that can help you gain more control of your life. 

306: Culture is Everything

Listen to 306: Culture is Everything
Culture plays a major role in having a high-performance, self managing team to help you grow and scale your business. In this episode I’ve invited an expert on this topic, Tristan White, who is the author of the book Culture is Everything. His book is based on life experiences and academic theory of his own business Physio Co where he is the founder and CEO. Learn how he made his business rank as one of Australia’s best places to work for 11 consecutive years in this conversation. He shares how we can create a culture by design, how we can have an empathy and accountability continuum and so much more. If you want to lead and build your team more effectively, we have wonderful tips for you in this episode.

In this episode we discuss
  • [02:57] The big role of culture in winning his business awards. 

  • [05:18] His rationale behind working in the aged care sector. 

  • [07:52] Challenges of growing a business in an ugly-duckling sector. 

  • [10:09] The growth of his business. 

  • [11:50] Tristan’s definition of workplace culture. 

  • [13:42] Creating culture with intention. 

  • [16:13] Steps for creating a thriving culture. 

  • [21:11] How big companies can maintain culture under the pressure of growth. 

  • [23:59] The problem of dealing with team members who are not a culture fit. 

  • [30:58] Not being a character fit doesn’t equal to being a bad person. 

  • [33:50] Finding the right balance from choosing between being empathetic and accountable. 

  • [36:42] How we can get better as leaders. 

  • [38:58] The challenge of having the team commit to the culture. 

305: Infection Control Essentials with Sue Sandles

Listen to 305:  Infection Control Essentials with Sue Sandles
Compliance around infection control is such an important topic for dentists and practice owners. In this episode, we have Sue Sandles of Practice Base Solutions, who has a deep history in the profession. Sue’s expertise and passion lies in helping teams become the very best they can be in the space of infection control. We talk about common mistakes, new requirements, and standards around infection control. We also dive into specifics in particular disciplines in dentistry and practical tips that can be implemented in your practice today.

In this episode we discuss:
  • [03:45] Sue shares her experience during COVID. 

  • [09:38] The protocols and precautions during COVID that might become permanent. 

  • [11:52] New guidelines and standards that will be published or have just been published that we need to be aware of. 

  • [15:27] Most common things that are overlooked even by well-intentioned practice owners 

  • [18:05] Things that make people become unstuck. 

  • [19:47] Reasonable turnaround times in rooms. 

  • [21:04] Infection control protocols in endodontics. 

  • [23:09] Sue’s thoughts around fee setting.  

  • [27:53] Things that have surprised Sue around surgical infection control.  

  • [34:19] Sue’s suggestions for best practices in infection control. 

304: The Thriving Mind with Dr Jenny Brockis

Listen to 304: The Thriving Mind with Dr Jenny Brockis
As business owners, we need to be the best version of ourselves to lead our team and take care of our clients. But to do that, we must first be able to take care of ourselves including our mental well-being. My guest today, Dr Jenny Brockis, author of Thriving Mind: How to Cultivate a Good Life, talks to us about self care and how we can make sure we’re at our best to support other people in our life. We talk about a multitude of things including burnout, brain health, mental well-being, anxiety and so much more.        

In this episode we discuss:

  • [03:58] Jenny’s impetus for writing her book Thriving Mind. 

  • [06:45] Attributes of people that makes them more susceptible to burnout. 

  • [11:15] Reconnecting and re-discovering things that make you happy. 

  • [16:27] What is brain health and how do you cultivate it. 

  • [19:20] The importance of rest, sleep and other factors to brain health. 

  • [22:34] Why you need to look for the root cause of your issues. 

  • [28:26] Setting and keeping boundaries. 

  • [31:58] Jenny shares her thoughts around resisting other people’s obligations. 

  • [34:38] Dealing with and reducing stress and anxiety.  

  • [41:02] The default setting of our brains. 

  • [44:26] Practicing habit stacking to achieve success. 

  • [47:51] Practicing self-care to restore and replenish. 

  • [50:28] A quick synopsis of Jenny’s Mental Well-being course. 

303: Developing a Millionaire Mindset

Listen to 303: Developing a Millionaire Mindset
How do you change your mindset and habits around money to create wealth and get out of the rat race? In this episode, I’ve invited Michael Yardney - mentor, thought leader, property expert, and Australia’s leading expert in the psychology of success and wealth creation. He is also a #1 best selling author of 9 books and host of his own podcast called Michael Yardney. We talk about habits and mindsets of the wealthy, the difference between the rich and the poor, the importance of investing in yourself, common mistakes that make people trip, risk mitigation and so much more.         

In this episode we discuss:

  • [01:06] Michael shares his backstory. 

  • [04:14] Why people are not able to get out of the rat race. 

  • [06:33] The difference between rich and poor. 

  • [10:14] Working on practicing good habits that compound over time. 

  • [12:07] The importance of Investing in yourself to learn about money. 

  • [15:30] What is true wealth? 

  • [16:30] The habits tied in with the rich and poor. 

  • [17:52] Common mistakes that trip people up. 

  • [22:54] Risk mitigation in purchasing properties. 

  • [26:45] Mindset around mistakes and recovering from it. 

  • [32:40] Discussing the changing dynamics on perspectives and the things you value over time. 

302: How Spies Think

Listen to 302: How Spies Think
It is possible to effectively make decisions even if you have incomplete or contradictory advice. This is what Sir David Omand GCB and I talk about in this episode. David became the Head of the British GCHQ which is responsible for gathering communication intelligence and advising the government on various matters. He is also the author of the book How Spies Think: 10 Lessons in Intelligence.       

In this episode we discuss:

  • [02:04] Recounting his experience working in the ministry of defence. 

  • [09:03] What stops people from acting on something they know. 

  • [11:28] An overview of the seize model to help you make better decisions. 

  • [14:57] How to know the right place to look for what you need. 

  • [26:26] Drawing the line between preparedness becomes paranoia. 

  • [30:19] Business examples of having systems in place for managing risk. 

  • [35:05] The difference of misinformation and disinformation. 

  • [39:26] Challenging information and doing it that it’s received well. 

  • [42:42] Taking intuition in reasoning and keeping faculties sharp when dealing with high stakes decisions.

301: Bezos' Lessons for Growing a Business

Listen to 301: Bezos' Lessons for Growing a Business
What strategies did Jeff Bezos use to scale Amazon to where it is today? Jeff has shared all his strategies, executions, and lessons willingly in letters to his shareholders and, my guest today, Steve Anderson, took those letters and decoded it. Steve decoded 4 growth cycles of a business (testing, building, accelerating, and scaling) as well as 14 principles that underpin them. In this episode, we talk about growth, risk, decision making, and betting on big ideas so that you can come out on top and create a business that is truly remarkable. If you are looking to grow and scale your business, you need to tune into this.       

In this episode we discuss:

  • [02:28] How Steve found his way into insurance and then entrepreneurship. 

  • [07:56] What separates Bezos from the rest. 

  • [10:01] How Bezos’ experience impacted and shaped his direction with Amazon. 

  • [13:15] Remaining committed to your vision. 

  • [15:03] Overview on the 4 Growth Cycles. 

  • [20:27] Making good decisions with incomplete information and managing the risks around it. 

  • [27:35] Enhancing customer experience. 

  • [29:22] What betting on big ideas means in Amazon’s experience. 

  • [32:17] How can small businesses create an ecosystem to grow their group. 

  • [36:01] Understand your Flywheel principle. 

  • [39:13] Amazon’s near-death experiences. 

  • [42:46] Common traits among entrepreneurs like Bezos and Elon Musk and where their sense of confidence comes from. 

300: The Fastest Way to Practice Success

Listen to 300: The Fastest Way to Practice Success
It’s so nostalgic that I’m now looking back and reflecting on 300 conversations we’ve had over the last 5 years in the Savvy Dentist Podcast. We began this journey in 2016 and it’s really interesting to look at what has happened and what we’ve learned along the way. So today, I’m going to share the top 10 lessons I’ve gained from speaking to wonderful people with brilliant minds on the podcast.       

In this episode we discuss:

  • [01:28] My heartfelt thanks to special people who have been part of this podcast. 

  • [03:01] Explaining the purpose of this episode. 

  • [06:20] 1st Lesson: Bouncing back from adversity. 

  • [10:16] 2nd Lesson: Playing to win. 

  • [12:11] 3rd Lesson: Go slow to grow fast. 

  • [15:37] 4th Lesson: The business never outgrows the leaders. 

  • [19:00] 5th Lesson: Look outside of dentistry. 

  • [20:43] 6th Lesson: Success is personal. 

  • [24:08] 7th Lesson: Sail the wind you’ve got. 

  • [25:41] 8th Lesson: The ability to adapt to change. 

  • [28:51] 9th Lesson: Be a training institution. 

  • [32:11] 10th Lesson: Build assets.