When running a dental practice, your phone system is your connection to your most valuable assets: your patients. That’s why it’s important to choose a phone system that is reliable, secure, and built with your practice and patients in mind.
If your phone is too complex or clunky, it can slow you down and make a poor impression on patients. And, even with all the features in the world, it won’t matter if your system stops working. Reliability is a must.
The right dental phone system can instantly boost your practice productivity while giving patients an enhanced patient experience. But before you switch dental phone systems, here are six questions to ask to know whether a phone system is one you can rely on to serve patients well.
1. Does the phone system have built-in redundancy?
If something goes wrong with the phone system, what’s the fallback plan? If your phone system does not have built-in redundancy, your entire practice could be inoperable in case of an emergency or system failure.
Some phone systems do not offer built-in redundancy. Others charge exorbitant prices for redundancy. For example, with our partner, Mango Voice, redundancy is built into the phone system so you can rest easy and focus on your patients.
2. What’s your phone provider’s plan in case of disaster?
While most phone providers have a plan in place in case of disaster, not all disaster recovery is equal. Make sure your phone provider guarantees speedy disaster recovery in case of an emergency.
You must have back-up plans in place to help you stay in business during any interruptions.
3. If one part of the phone system fails, does the entire system fail?
Some phone systems are designed with a major flaw, through which a single point of failure could take down the entire system.
Make sure any phone system has no single point of failure, so if one thing fails, you can still be operational while the part that failed is repaired or replaced.
4. How secure is the system?
Because dental practices are regulated businesses, you must make sure your phone system is HIPAA compliant with top-level security features.
For example, Mango Voice’s systems are located in SAS70 certified Data Centers and are fully HIPAA compliant. Don’t put your practice and patient data at risk. Make sure your phone systems are secure.
5. What type of support contracts do I need?
Be careful if your phone system requires pricey support contracts or exorbitant upgrade fees if you want to receive support for your system. Many times, pricey support contracts are a sign that phone systems require a lot of support. Otherwise, companies wouldn’t want to pass that cost along to you, especially at such a high price.
Does the phone system have an easy-to-use knowledge base? Does it have an easy support ticket system? What about a physical location, telephone support, or text support? Once again, our partner, Mango Voice, rises to the tap, always there to help answer your questions.
6. Will my phone system keep up with the latest technologies?
While some dental phone systems start feature-rich, many of them won’t keep up with the times. That's why we only partner with companies that have your needs in mind, like Mango Voice, which tests and then automatically pushes out updates to your phone system.
This ensures your phone system will not only start out as the best dental phone system, but will also improve over time.
How does your dental phone system score on this six-question test?
If your phone system doesn’t answer these questions in a way that ensures reliability, security, and ease and effectiveness of use, it might be time to switch to our partner Mango Voice for your dental practice.
The cloud-based business phone system was designed with each of these questions in mind to ensure you have a safe, secure, reliable phone system to help you serve your patients with confidence.
Give Mango Voice a call to learn more. Be sure to mention this article when you call to receive FREE executive phones when you sign up for a qualified Mango Voice subscription, too.